asw608 won't turn on

[eboettn]

i'm a first time poster, but have been reading the forums for a while. i love this place and really need to be a better member by posting more often.

i have a problem with my asw608 sub. it won't turn on. no matter what position the on-auto-standby switch is set to - and no matter what inputs i use - the unit will not turn on. the led light will only burn orange or red; never green.

any ideas? i'm going to have to take back to my store but was hoping the reason was something easy vs. it being broken.

thanks everyone!

[Mig17]

patient and you see ...............

[merlinus]

I had the exact same situation with my ASW-610. It had to be replaced, and fortunately was under warranty.

The B&W rep thought that some board inside the speaker had come undone.

[eboettn]

Thanks Merlinus. I"ll go take it to my dealer and see what they say. Did they mail it off and then B&W sent you a new one? If so, how long did that take? I don't know if I can be without my sub for too long...

[merlinus]

The dealer sent me a replacement which arrived in two working days, and issued a call tag so the dead one was picked up at my house by FedEx at no cost to me.

[eboettn]

I dropped the sub off at my dealer today. Hopefully B&W will treat me as well as they did you. They told me two-three weeks at the most though maybe less.

[merlinus]

In my far from humble opinion, your dealer should have simply given you a new one from his stock, or sent in a rush order to B&W.

That's what my guy did...

Two to three weeks? Gimme a break!

[eboettn]

Who knows merlinus - they may still do that. he said he needed to get a return authorization number before he could do anything, so maybe they will just tell him to replace it with his stock. we can only hope, right?