Not sure if this thread belongs here, or anywhere. In June I bought a 6 zone 4 source multi-zone amplifier from X10.com. They had the warranty listed as one year. The product is a Russound product. Well, I just got my house built and installed the system and it isn't working. I called X10 and they said it is a manufacturer problem. I called Russound and they said it is an X10 warranty issue. So neither of them will help. I can't even get Russound to give me technical assistance. I offered to pay them for it and they said no. Strange way to do business. Anyway, I guess I should have known better and checked with Russound first. ALWAYS check the manufacturer before you buy online. I am learning the hard way as I usually do. 8O
Just a reminder of what we all know but sometimes may forget. Don't trust a web site that claims a warranty for another product, I guess even if the web site claims its own warranty.
Discouraged,
Roly
Just a reminder of what we all know but sometimes may forget. Don't trust a web site that claims a warranty for another product, I guess even if the web site claims its own warranty.
Discouraged,
Roly
Comment