800 Diamond Spike kit flaw

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  • windshear
    Senior Member
    • Dec 2004
    • 243
    #1

    800 Diamond Spike kit flaw

    Today i finally decided to put my diamonds onto the spikes. It turned out to be a fruitless mission. Not one of the spikes adapter plates would align into the screw holes. The castors fit perfectly. It appears the holes on the spike adaptor plate are incorrectly positioned, basically too close to the center, thus not allowing the screws to align with the speaker base plate.

    Has anyone else had this problem, or is nobody using their spike kits ?
    Tags: None
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    • Freddie40
      Senior Member
      • Jun 2009
      • 152
      #2
      On my 802Dis the spikes fit perfectly.

      Dave
      Crystal Clear Music Tweaked Mac Mini / Yosemite -> JRiver 20 -> Ayre QB9DSD -> Bryston BP26DA -> Bryston 4BSST2 -> B&W 802Di | Transparent Reference XLRs, Transparent Super Speaker Cable, Maple Shade USB cable, Crystal Clear Music Power Cords
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        • aarsoe
          Senior Member
          • May 2004
          • 795
          #3
          Mine also had a perfect fit (802d).
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            • ninja12
              Senior Member
              • Mar 2007
              • 181
              #4
              Originally posted by aarsoe
              Mine also had a perfect fit (802d).
              ditto!
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                • windshear
                  Senior Member
                  • Dec 2004
                  • 243
                  #5
                  Oh well first thing in the morning time to call the dealer.

                  It definately is the included spike kit adapter plates as they dont fit my HTM1D either. Amazing the the holes seem to be off by 3/4 of a mm per hole.
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                    • windshear
                      Senior Member
                      • Dec 2004
                      • 243
                      #6
                      Time for an update. B&W sent a replacement spike kit all the way from the UK, however it was a butchered kit. Someone merely drilled out the holes bigger and made a mess of it. I kicked up a fuss as this was not acceptable for such a "premium" product. The next day i had an apology email directly from the Uk.

                      A week later my 3rd set of spikes arrived and thankfully they fit. Included was another letter of apology and a B&W P5 headphone from the factory.

                      A nice gesture, however it should not have been necessary if the QA was up to scratch on two accounts. Most importantly it is all fixed and i have a new P5 headphone.
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                        • Skyblue
                          Senior Member
                          • Jun 2009
                          • 504
                          #7
                          Originally posted by windshear
                          Time for an update. B&W sent a replacement spike kit all the way from the UK, however it was a butchered kit. Someone merely drilled out the holes bigger and made a mess of it. I kicked up a fuss as this was not acceptable for such a "premium" product. The next day i had an apology email directly from the Uk.

                          A week later my 3rd set of spikes arrived and thankfully they fit. Included was another letter of apology and a B&W P5 headphone from the factory.

                          A nice gesture, however it should not have been necessary if the QA was up to scratch on two accounts. Most importantly it is all fixed and i have a new P5 headphone.
                          Everybody have incompetent employees, and everybody makes mistakes. At least they handled it nicely in the end
                          B&W 800 Diamond, B&W805S, B&W DB1, Classe SSP 800, DIY Icepower ASX2 600W monos, Ayre QB9, JPlay.
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