RB-1080 sent in for surgery

[dinnu]

Just wanted to share with you guys that Rotel has agreed to do the Resistor/Cap modification to my RB1080 for the fuse blowing issue even though it is not under warranty (I bought it used). Thanks to you guys for advising me to contact Rotel.

I already shipped it and hope to get it back by the end of the month.

[JDH]

I think you are doing the right thing, I had problem after problem with the left channel fuse failure but after the fix I haven't had a problem since.

Good to see that Rotel are offering the modification outside the warranty period.

[DrJRapp]

I'm glad that Rotel is doing the right thing by you.

[dinnu]

Jerry,

I appreciate you telling me to contact Rotel to get it fixed. I was actually surprised that how easy it was to get the repair authorization. When I told Andrew that it was not under warranty b'cos I bought it used, all he said was "ship it to us we will fix it for you".

Another twist to the story, UPS returned the package to me... I don't know why. When tracking info says "Shipping information recieved...". I contacted the UPS store guy and he says "no, you don't have the package" :M .

[Mitchell]

Another twist to the story, UPS returned the package to me... I don't know why. When tracking info says "Shipping information recieved...". I contacted the UPS store guy and he says "no, you don't have the package" :M .

I guess we should all remember to pay for extra insurance when using UPS.
If lost or damaged it could be a disaster. UPS would pay only the minimum ($100 I believe) unless extra insurance is purchased.

[dinnu]

update

Finally UPS acknowledged that they screwed up... and asked me to drop it off again. He says it will be shipped for free (no extra charge)... FOR FREE :M ? I paid 50 freaking bucks for it to be shipped... and he has got the nerve to tell me that I will not be charged again :M

[DrJRapp]

Finally UPS acknowledged that they screwed up... and asked me to drop it off again. He says it will be shipped for free (no extra charge)... FOR FREE :M ? I paid 50 freaking bucks for it to be shipped... and he has got the nerve to tell me that I will not be charged again :M

They sould refund your original shipping AND ship it for free. I would insist. Remind them that it is a time sensitive item essential to your health and mental well being (It is, isn't it!!!!!...LOL).

[Eliav]

Finally UPS acknowledged that they screwed up... and asked me to drop it off again. He says it will be shipped for free (no extra charge)... FOR FREE :M ? I paid 50 freaking bucks for it to be shipped... and he has got the nerve to tell me that I will not be charged again :M

Just out of curiosity, How much would a fully insured shipment cost ( for the 1095), I have heard at least three different horror stories about UPS damaging speakers and other HiFi gear, I think nothing less than full coverage is worth shipping with these guys.
Eliav

[rockbobmel]

I had the same experience. The customer service is STELLAR!! and they have gone way above the expected for me. It gives me great comfort to know that if something goes wrong with any of my Rotel stuff, I have no reservations sending it out. I have had a few things fixed/replaced that were out of warranty. RSP-985= sent me a new chip/did not work, sent it back, replaced with a new B stock for peanuts!!, RB-976 sent back for channel out/ fuse replaced N/C, free shipping. 1 week-10 day turnaround. They are in N.Reading MA, and I'm in Greenfield. It gets to them in overnight with standard delivery.

[dinnu]

Eliav,

It depends on what you are shipping and where to. My RB-1080 weighed about 44lbs fully packed. It cost me a little less than $50 to ship it to MA from Houston,TX with $1000 insurance ($39.00 shipping cost and about $10 insurance cost).

[Eliav]

Thanks Dinnu.