Eprom/parts for RSP-1098

Collapse
This topic is closed.
X
X
 
  • Time
  • Show
Clear All
new posts
  • ghost7
    Junior Member
    • Nov 2005
    • 3

    #1

    Eprom/parts for RSP-1098

    Hey
    I bought a broke RSP 1098 in may and had sent it to a authorised service shop her ein Norway in the beginning of june. After a LONG time there the service techinicion ordred a eprom from the Norwegian Rotel dealer. that was in july, 27th og july to be more excact he has not recieved any parts for more then 4 month. He asked the dealer once a month but without any response. Then the 3rd of november he finaly got his head out of the a** and ordered the eprom directly from rotel in london. but until now he has not got ANY information about the status on the order. Are there any possbilities to order the eprom anywhere else? or whos butt do I have to kick to get the eprom sent to me ASAP? I've been waiting for the 1098 for over 6 month with one mail a week to the service people. even mailed rotel europe without getting a answere on my mail!!! High end equipment with low-end/no support?
    please help me!

    greetings from up north
    André
    trondheim, norway
  • soundhound
    Senior Member
    • Mar 2004
    • 816

    #2
    Maybe one of the mods here is connected and can "steer" someone in the right direction. I don't know that there has been a post where someone from the states has been able to point something out across the lake and get results. I wonder if it would do any good to contact Rotel USA and come in that way? Hang in there for you bought a gem, and if the price was right, it will be worth you're wait........Good luck

    Comment

    • Marlboroman
      Member
      • Aug 2005
      • 73

      #3
      You need to contact a man by the name of Scott Crawford. He is the technical support representative for Rotel Europe. He should be the one answering the emails for Rotel europe, which is info@roteleurope.com or you can email him direct at scrawford@roteleurope.com. I have exchanged a few emails with him when I had questions about Europe models and such and I get the feeling that he is a very nice guy.

      Comment

      • ghost7
        Junior Member
        • Nov 2005
        • 3

        #4
        i have sent a mail to info@roteleurope.com but have until now not recieved any answere. thanks for the adress Marlboroman. I will send him a mail wright now

        Comment

        • ghost7
          Junior Member
          • Nov 2005
          • 3

          #5
          finaly! after 6 LONG months I finaly got my RSP-1098 back. Didn't even had to pay for the repair because I had to wait so long. now i'm one happy man

          Comment

          • soundhound
            Senior Member
            • Mar 2004
            • 816

            #6
            Good to hear ghost, regardless of posts one may read, Rotel does stand behing their gear. Enjoy.....

            Comment

            Related Topics

            Collapse

            • wywong
              RSP 1068 eprom upgrade Problem
              by wywong
              I am having a hard time getting the latest eprom upgrade done using the Rotel flash up software. I download and unzip the eprom file from the Rotel web site, install the flash up program and use romupdate4.bin file, it keep getting me an error "device not response, check comm. port". I called...
              25 February 2005, 16:12 Friday
            • Mikael
              New Rotel product
              by Mikael
              Does anyone know if this amp is going to hit the stores in the US and Europe the new Rotel RB-1581? Or is another asian only product?
              http://klappav.com.au/collections/rotel or www.rotel.cn.
              Is it just me that is a bit annoyed of the fact that these four very interesting products the RSP-1580,...
              28 November 2014, 13:23 Friday
            • Blaa
              130V to 230V, US to Europe. Rotel gear in general.
              by Blaa
              I've read some of the manuals for some of the Rotel equipent I might be intrested in. And I've noticed this.

              The manuals for the power amplifier units (RB and RMB) states:

              "Note: Should you move your RB-1080
              amplifier to another country, it is possible
              ...
              21 January 2005, 20:34 Friday
            • Blaa
              Where to find used Rotel in Europe..
              by Blaa
              Well the topic says it all..

              Do any of you guys know places where I could find used Rotel equipment for sale in Europe? I know of a few in Norway, but other than that I only know of Ebay.

              Please help.
              14 January 2005, 07:17 Friday
            • Andrew Pratt
              Rotel Tech Support Information
              by Andrew Pratt
              Unfortunately it seems that not all dealers carrying Rotel product seem to offer the same high level of service most of us receive and in those situations it would likely be best to involve Rotels tech guys directly. If after trying to resolve the issue with your dealer you still feel you would like...
              17 May 2004, 13:29 Monday
            • Loading...
            • No more items.
            Working...
              Searching...Please wait.
              An unexpected error was returned: 'Your submission could not be processed because you have logged in since the previous page was loaded.

              Please push the back button and reload the previous window.'
              An unexpected error was returned: 'Your submission could not be processed because the token has expired.

              Please push the back button and reload the previous window.'
              An internal error has occurred and the module cannot be displayed.
              There are no results that meet this criteria.
              Search Result for "|||"