"Please Wait"

[Bangwhistle]

New B&K owner, new to forum. Got my AVR507 two months ago. This morning just sent it off for service. Would display only "Please Wait" while powering up and then just hung. Unplugging overnight didn't help. $45 for shipping and being without it for who knows how many weeks bugs. Aside from kvetching, I had a question- is this a rare symptom, or well known? Any other surprises waiting for me?

[Lex]

That's a real bummer. Did you try just taking it back to the dealer for service? That's what I'd have done if possible, and it was still under warranty.

I can't comment on the likelihood of it happening again or something else.

Doug

[Chip]

Hey Doug :T


Although i've heard of some dealers working on B&K stuff, i know a lot don't. I got all my B&K stuff from Tweeter. Tweeter sends everything to B&K for service.

Yeah, i'm still around and doing well Hope everythings good with you.

[Bangwhistle]

Repair

Thanks for the reply. Dealer (Magnolia Audio/Video) sez send it back to B&K. Guess I had high expectations. If you spend $299 you expect defects. If you spent 10 times that, you don't! Unrealistic I know!

[Lex]

even if you have to pay shipping, the dealer should send it back, and further, they should get a better ship rate than you do.

Chip, dude, good to see you here! Get to some of the other sections too! Glad your doing ok too and thanks, yes, doing ok here.

Lex

[Bangwhistle]

Resolution

Unit was returned, reported "fixed problem." Dunno what they did, but did notice the firmware was upgraded. So far so good!

[B&K_Guy]

possible fix for this issue

Even though you got this back there might be others out there looking for some info on this...

Try this first:
unplug unit from any surge protectors, plug directly into wall outlet, turn on unit and do a hard reset....(first, middle, and last button on the front of the unit) then cross your fingers and hope the unit didnt get starved of the current it needed during boot up. The please wait is a system failsafe.
If nothing, try this:
..try turning the unit on and off about 5-10 times using the power button (repeatedly in a quick motion) this *sometimes* works, but the first option is the preferred one.

Thanks. :T
B&K_Guy