I'm looking seriously at taking the plunge real soon with a purchase of Parasound Halo equipment due to the many positive things I've read and heard of it, including very favorable experience communicating directly with the company answering questions about compatability with my other equipment, and the fact that the unit I have in mind will fulfill a need in my system.
However, service after the sale, both warranty and after warranty, is one area that hasn't been discussed much anywhere that I've found. Is that simply because the products never fail, or is any service so routinely quick and competent that no one here (or elsewhere) thinks to comment on it?
I've had good and bad experiences with other audio/video equipment companies' service and given the perceived quality and reputation of the company and their products, would hope that Parasound will be one of the good ones. But I'd rather know in advance if there are reasons to be concerned, such as high failure rate or repetitive failure of same parts (e.g., even if repair turn around is quick, it would still be an inconvenience to have to send the gear back multiple times for the same issue over and over).
Even worse, of course, would be a pattern of non-responsiveness, unwillingness or inability to fix gear that failed under normal use -- that would be deal breaker.
I'm not asking about their understandable refusal to deal with heavily modded units or not doing warranty repairs on gear not bought through an authorized dealer. I am also aware of their policy that the warranty is only valid for the original purchaser. (I will be buying stock equipment new from an authorized Parasound dealer.)
Any experiences you're willing to share?
Thanks,
Burke
However, service after the sale, both warranty and after warranty, is one area that hasn't been discussed much anywhere that I've found. Is that simply because the products never fail, or is any service so routinely quick and competent that no one here (or elsewhere) thinks to comment on it?
I've had good and bad experiences with other audio/video equipment companies' service and given the perceived quality and reputation of the company and their products, would hope that Parasound will be one of the good ones. But I'd rather know in advance if there are reasons to be concerned, such as high failure rate or repetitive failure of same parts (e.g., even if repair turn around is quick, it would still be an inconvenience to have to send the gear back multiple times for the same issue over and over).
Even worse, of course, would be a pattern of non-responsiveness, unwillingness or inability to fix gear that failed under normal use -- that would be deal breaker.
I'm not asking about their understandable refusal to deal with heavily modded units or not doing warranty repairs on gear not bought through an authorized dealer. I am also aware of their policy that the warranty is only valid for the original purchaser. (I will be buying stock equipment new from an authorized Parasound dealer.)
Any experiences you're willing to share?
Thanks,
Burke
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