I purchased a Rotel RSX-1058 back in 2007 so it is now out of warranty. At the present time the unit does not have any audio output.
I called the local Rotel dealer (Stereo Planet) who suggested I take the unit to a local electronics repair shop to have them check it out since they don't do any repairs. So I took the unit in on October 28, 2013.
At the time the repair shop told me they were backed up and wouldn't be able to get to the unit for a couple of weeks, so I waited. Three weeks later I called to find out what was going on with the Rotel and was told that they had tracked the issue down to the DSP circuit but didn't have the Rotel service manual for the RSX-1058 and had contacted Rotel to get a copy but hadn't heard back from them.
I called Stereo Planet and told them what was going on and they said they would contact their Rotel rep to see about getting a service manual to the repair shop (he stated that he didn't understand why Rotel hadn't returned the repair shops call, but would follow up with his rep).
Stereo Planet called me back and told me they had spoken with their Rotel rep and the rep told them he would send a service manual to the repair shop. I called the repair shop to tell them what Stereo Planet had told me and they said Stereo Planet had already called them and told them the same thing - the Rotel rep was going to get a service manual and send it to them. That was two weeks ago.
I just received a call from the repair shop and was told that Rotel would not provide ANY SUPPORT OF ANY KIND to this repair shop. I said "so you mean Rotel won't send you a service manual?" and they said Rotel would not provide the service manual.
I also just called Stereo Planet and they told me the same thing - Rotel requires me to send the unit to a shop in Portland, OR or directly to Rotel.
Now, if this were a warranty repair, I could understand Rotel's position, but this unit is out of warranty. So I just wasted $35.00 and over a month for nothing.
I'm also more than a little peeved at the Stereo Planet for giving me incorrect guidance with regard to the unit's repair. If they had told me up front I needed to ship it off to Portland I wouldn't have wasted over a month and the $35.00.
So you can bet your sweet bippy I'll never purchase another Rotel component. :M
I called the local Rotel dealer (Stereo Planet) who suggested I take the unit to a local electronics repair shop to have them check it out since they don't do any repairs. So I took the unit in on October 28, 2013.
At the time the repair shop told me they were backed up and wouldn't be able to get to the unit for a couple of weeks, so I waited. Three weeks later I called to find out what was going on with the Rotel and was told that they had tracked the issue down to the DSP circuit but didn't have the Rotel service manual for the RSX-1058 and had contacted Rotel to get a copy but hadn't heard back from them.
I called Stereo Planet and told them what was going on and they said they would contact their Rotel rep to see about getting a service manual to the repair shop (he stated that he didn't understand why Rotel hadn't returned the repair shops call, but would follow up with his rep).
Stereo Planet called me back and told me they had spoken with their Rotel rep and the rep told them he would send a service manual to the repair shop. I called the repair shop to tell them what Stereo Planet had told me and they said Stereo Planet had already called them and told them the same thing - the Rotel rep was going to get a service manual and send it to them. That was two weeks ago.
I just received a call from the repair shop and was told that Rotel would not provide ANY SUPPORT OF ANY KIND to this repair shop. I said "so you mean Rotel won't send you a service manual?" and they said Rotel would not provide the service manual.
I also just called Stereo Planet and they told me the same thing - Rotel requires me to send the unit to a shop in Portland, OR or directly to Rotel.
Now, if this were a warranty repair, I could understand Rotel's position, but this unit is out of warranty. So I just wasted $35.00 and over a month for nothing.
I'm also more than a little peeved at the Stereo Planet for giving me incorrect guidance with regard to the unit's repair. If they had told me up front I needed to ship it off to Portland I wouldn't have wasted over a month and the $35.00.
So you can bet your sweet bippy I'll never purchase another Rotel component. :M
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