I just got a new Denon DVD-3910. There's parts of it that I really like, but I'm having some problems. I know that several people here on the Guide own the 3910, so I thought you could help out. Several things--
1. Can't quite figure out bass management with SACD/DVD-A over the 5.1 analog outputs. Digital audio connections to my Parasound C1 pre/pro work great and sound good. With the 5.1 analog, I was getting NO subwoofer output, even after going into the Denon audio setup, selecting subwoofer-yes, all speakers-small, etc. Finally, I tried selecting Source Direct - YES, which is not well described in the manual and is confusing. I got a subwoofer output, but it was very soft. So I bumped up the subwoofer output in the Denon menu to +10, and now it sounds okay, although I haven't calibrated. Basically, with the analog outputs and DVD-A/SACD, are the only bass management controls that matter the ones in the Denon, and what should be selected?
2. Pluge. Using Avia/DVE, I'm not seeing any pluge signal passed, also known as blacker-than-black. This apparently has been acknowledged by Denon as a problem in units manufactured after August 2004. My build date is October 2004. I called Denon tech support, and as soon as I said "Denon 3910", they said "problems with blacker-than-black, or red?" So this is a known problem. Denon tech said that a fix is coming for this in the next month, but that the chip will have to be re-flashed, requiring the unit to be taken or shipped to a Denon service center.
3. Firmware. When I checked the firmware my unit shipped with, it was -5. I went to Denon's support website, put in my serial number, and it provided me a software update for -9 firmware. I did the update, with no change in pluge. But now my component outputs put out a 4:3 signal, regardless of progressive or interlaced selected. I've even tried re-initializing the unit per Denon instructions and resetting all settings, including a 16:9 display, squeeze mode off, etc. Still 4:3, so if I watch an anamorphic movie on my widescreen projector and screen, it's double letterboxed with black bars on all four sides.
The Denon tech suggested I try doing a unit reset (not a re-initialization) by turning the unit off with the on/off button, then turning it on while holding the "STOP" button. I did this, and all it did was a normal power-on sequence.
Does anybody know how to RESET Denon 3910 players? Apparently powering it off and pulling the power cord doesn't do it either.
1. Can't quite figure out bass management with SACD/DVD-A over the 5.1 analog outputs. Digital audio connections to my Parasound C1 pre/pro work great and sound good. With the 5.1 analog, I was getting NO subwoofer output, even after going into the Denon audio setup, selecting subwoofer-yes, all speakers-small, etc. Finally, I tried selecting Source Direct - YES, which is not well described in the manual and is confusing. I got a subwoofer output, but it was very soft. So I bumped up the subwoofer output in the Denon menu to +10, and now it sounds okay, although I haven't calibrated. Basically, with the analog outputs and DVD-A/SACD, are the only bass management controls that matter the ones in the Denon, and what should be selected?
2. Pluge. Using Avia/DVE, I'm not seeing any pluge signal passed, also known as blacker-than-black. This apparently has been acknowledged by Denon as a problem in units manufactured after August 2004. My build date is October 2004. I called Denon tech support, and as soon as I said "Denon 3910", they said "problems with blacker-than-black, or red?" So this is a known problem. Denon tech said that a fix is coming for this in the next month, but that the chip will have to be re-flashed, requiring the unit to be taken or shipped to a Denon service center.
3. Firmware. When I checked the firmware my unit shipped with, it was -5. I went to Denon's support website, put in my serial number, and it provided me a software update for -9 firmware. I did the update, with no change in pluge. But now my component outputs put out a 4:3 signal, regardless of progressive or interlaced selected. I've even tried re-initializing the unit per Denon instructions and resetting all settings, including a 16:9 display, squeeze mode off, etc. Still 4:3, so if I watch an anamorphic movie on my widescreen projector and screen, it's double letterboxed with black bars on all four sides.
The Denon tech suggested I try doing a unit reset (not a re-initialization) by turning the unit off with the on/off button, then turning it on while holding the "STOP" button. I did this, and all it did was a normal power-on sequence.
Does anybody know how to RESET Denon 3910 players? Apparently powering it off and pulling the power cord doesn't do it either.
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