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I am not in the big leagues of audio as many of you are (although I did recently start with some Klipsche FR-83 Main speakers (as the heart of my new system for about 2k). But I am back in the hobby now and upgrading from my old stereo. As money was tight, I got a Pioneer VSX-816 as my processor (I will eventually get a separate amp to drive those RF-83s, but must run the processor as my amp for now). It works pretty good. Anyway, since I had been away from the tech part for so long, some of the features and processing capabilities were not completely clear (even after reading the fairly well organized manual), I needed some help. I called Pioneer customer support on three different occasions. Each time I waited maybe only 2 minutes on the phone before a live tech person picked up, and those folks got right to the answer instantly. I was very impressed with the depth of knowlege considering how many different products might be out there under Pioneer. I got a different person each time. All of them had Latin/Spanish accents - and I only mention that because I often wonder where it is that I am calling to when dialing those 800 numbers (plus I have latin blood in my lineage). Maybe it was California, I'll ask next time I have to call, just curious. Bottom line is - excellent help desk for me so far. Just thought I would drop that note.
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