I am not in the big leagues of audio as many of you are (although I did recently start with some Klipsche FR-83 Main speakers (as the heart of my new system for about 2k). But I am back in the hobby now and upgrading from my old stereo. As money was tight, I got a Pioneer VSX-816 as my processor (I will eventually get a separate amp to drive those RF-83s, but must run the processor as my amp for now). It works pretty good. Anyway, since I had been away from the tech part for so long, some of the features and processing capabilities were not completely clear (even after reading the fairly well organized manual), I needed some help. I called Pioneer customer support on three different occasions. Each time I waited maybe only 2 minutes on the phone before a live tech person picked up, and those folks got right to the answer instantly. I was very impressed with the depth of knowlege considering how many different products might be out there under Pioneer. I got a different person each time. All of them had Latin/Spanish accents - and I only mention that because I often wonder where it is that I am calling to when dialing those 800 numbers (plus I have latin blood in my lineage). Maybe it was California, I'll ask next time I have to call, just curious. Bottom line is - excellent help desk for me so far. Just thought I would drop that note.
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You've probably seen one or more of my comments about my year-old Pioneer Elite Pro 610 HD-ready RPTV. Yeah, I know. What can I say - I love this set. The only drawback this unit has is that the high-def signal inputs accept only an analog signal. With the studios and manufacturers working hard to have... -
Just figured I'd post a quick kudos in regards to Rotel customer service. Yesterday evening, the left channel in my RB-1080 stopped working after years of great service.
I sent an e-mail off to Rotel last night regarding the problem and this morning I had a reply back suggesting that... -
I purchased a Rotel 1098 in late Dec 03. The unit's D/A section failed in Feb 04. While I was dissapointed Rotels customer service was exemplory. I had the unit returned to me in about a week, in good working order and with the benefit of a software upgrade. As important than this however was the way... -
When using the component cables only there is no red in the picture (all blue and yellow). With S-Video only the picture is normal. I've tried other component cables but the problem persists. A samsung progressive scan dvd player was able to produce a normal picture and colors in progressive mode with... -
Not sure which section to put this in....but it pertains to audio, so meh.
I currently have the following: Pioneer DV-515 DVD player, a cheap ass Magnasonic player for those pirated DVDs, a HTPC, a Pioneer Laserdisc/VCD player, a VCR and a NEC AV-300PRO receiver. What I want to do is...
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