Bought a RSX-1550 about 8 months ago.
After about 6 months of ownership the video 2 input crapped out on me.
Two weeks later the unit began making a steady pop sound whenever the unit was not being feed a video/audio signal. For example- if a DVd was in menu mode- I would hear pop-pop-pop...etc, in the speakers until I started playing the film. Same is true of CD, apple TV, etc.
I felt I was due a replacement unit, but Rotel claims they will only repair.
Anyone have any trouble like this?
I am a loyal Rotel customer.
I buy Rotel for quality in build and performance.
The unit is less than a year old.
I assume they are going repair the unit 100%- so why not just exchange it?
Give me a new 100% working unit and repackage my unit as "new" and sell it to someone else?
This way I do not have to wait and be without the unit. (going on 2 weeks)
I must admit I'm not thrilled at being handed back a unit that was in need of repair so early. Not to mention all the travel it now has to endure- getting banged about.
I don't know.
I'm kinda bummed by how they handled this.
Will think twice about Rotel as a choice next time.
(Meanwhile- I'm using a temp $200 yamaha unit- that doesn't sound anywhere near the Rotel- but has none of the Rotel issues.)
After about 6 months of ownership the video 2 input crapped out on me.
Two weeks later the unit began making a steady pop sound whenever the unit was not being feed a video/audio signal. For example- if a DVd was in menu mode- I would hear pop-pop-pop...etc, in the speakers until I started playing the film. Same is true of CD, apple TV, etc.
I felt I was due a replacement unit, but Rotel claims they will only repair.
Anyone have any trouble like this?
I am a loyal Rotel customer.
I buy Rotel for quality in build and performance.
The unit is less than a year old.
I assume they are going repair the unit 100%- so why not just exchange it?
Give me a new 100% working unit and repackage my unit as "new" and sell it to someone else?
This way I do not have to wait and be without the unit. (going on 2 weeks)
I must admit I'm not thrilled at being handed back a unit that was in need of repair so early. Not to mention all the travel it now has to endure- getting banged about.
I don't know.
I'm kinda bummed by how they handled this.
Will think twice about Rotel as a choice next time.
(Meanwhile- I'm using a temp $200 yamaha unit- that doesn't sound anywhere near the Rotel- but has none of the Rotel issues.)
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