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Received my new RSP1570 on Monday this past week and on Wednesday noticed something very strange happening.
When I played a CD in my CD player through an optical connection to the 1570, the first half-measure or so of the first song was cut off.....just sounded like it skipped the first few beats. Thought it was my cd, so played another and after about 10 of them doing the same thing, thought it might be my player. Took the cd's out of the cd player (400 disc changer) and played them in my dvd player......using the optical connection (different cable to test to make sure the cable is not the culprit) I had the same results!
Went back into the menus to make sure I had the CD input configured correctly, assigning the optical input connection that I had it plugged into....sure enough, right as it should be. Checked all possible menu setup settings but nothing changed the scenario. Did a hard reboot, that is turned the unit off and unplugged it from the outlet, waited about 5 minutes and plugged it back in again.....no change. Went into the menus as a last resort, thinking going back to factory default settings might help.....no change after restoring factory defaults. I, of course, went back into the CD input menu and assigned the optical input to the CD input after restoring the defaults.
Contacted Rotel and they said this is "normal, they all do this" so I put my old processor back in the system, actually a Denon 3803 using the pre-outs to my RMB1095 and everything played as it should. Tried to get back to Rotel but could not get through......sent them an email.
Waiting to hear back from Rotel. Rotel also said that the cd's have this issue using the digital connection because they do not have flags, as dvd's do, to "tell" the processor the signal is coming.
Well, I tried playing dvd concerts using the same digital, optical connection and they ALSO HAD THE ISSUE!!! Eagles FT One, opening song "The Long Run" does not start on the first beat, but on the 3rd or 4th!!! So, I'm beginning to think there's an issue here with either my particular unit's hardware or the software, or of the 1570 series in general.
In any case, I'm not a very happy camper being told this is "normal," and that I should just use my analog connections, which do work fine (i.e. no hesitation on start of signal)......lots of other problems going that route (e.g. D/A conversion in the player, A/D conversion in the processor to get 5 CH Stereo, D/A conversion again to produce the signal for amplification rather than just one D/A conversion after processing into 5 CH Stereo), and besides I didn't pay this kind of money expecting some stuff would work, some stuff won't.....kind of like buying a fancy car with auto windows that don't work and being told, "oh, just use the handles, you'll be fine."
Sorry, that was a bit of a rant but I am just highly disappointed with the outcome so far. I expected a "so sorry you're having problems, we'll diagnose it with you over the phone and if we can't resolve the problem, send you a new one in the morning" kind of response.....
Anyone else had this problem? If so, what did you do?
When I played a CD in my CD player through an optical connection to the 1570, the first half-measure or so of the first song was cut off.....just sounded like it skipped the first few beats. Thought it was my cd, so played another and after about 10 of them doing the same thing, thought it might be my player. Took the cd's out of the cd player (400 disc changer) and played them in my dvd player......using the optical connection (different cable to test to make sure the cable is not the culprit) I had the same results!
Went back into the menus to make sure I had the CD input configured correctly, assigning the optical input connection that I had it plugged into....sure enough, right as it should be. Checked all possible menu setup settings but nothing changed the scenario. Did a hard reboot, that is turned the unit off and unplugged it from the outlet, waited about 5 minutes and plugged it back in again.....no change. Went into the menus as a last resort, thinking going back to factory default settings might help.....no change after restoring factory defaults. I, of course, went back into the CD input menu and assigned the optical input to the CD input after restoring the defaults.
Contacted Rotel and they said this is "normal, they all do this" so I put my old processor back in the system, actually a Denon 3803 using the pre-outs to my RMB1095 and everything played as it should. Tried to get back to Rotel but could not get through......sent them an email.
Waiting to hear back from Rotel. Rotel also said that the cd's have this issue using the digital connection because they do not have flags, as dvd's do, to "tell" the processor the signal is coming.
Well, I tried playing dvd concerts using the same digital, optical connection and they ALSO HAD THE ISSUE!!! Eagles FT One, opening song "The Long Run" does not start on the first beat, but on the 3rd or 4th!!! So, I'm beginning to think there's an issue here with either my particular unit's hardware or the software, or of the 1570 series in general.
In any case, I'm not a very happy camper being told this is "normal," and that I should just use my analog connections, which do work fine (i.e. no hesitation on start of signal)......lots of other problems going that route (e.g. D/A conversion in the player, A/D conversion in the processor to get 5 CH Stereo, D/A conversion again to produce the signal for amplification rather than just one D/A conversion after processing into 5 CH Stereo), and besides I didn't pay this kind of money expecting some stuff would work, some stuff won't.....kind of like buying a fancy car with auto windows that don't work and being told, "oh, just use the handles, you'll be fine."
Sorry, that was a bit of a rant but I am just highly disappointed with the outcome so far. I expected a "so sorry you're having problems, we'll diagnose it with you over the phone and if we can't resolve the problem, send you a new one in the morning" kind of response.....
Anyone else had this problem? If so, what did you do?
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