Rotel RC1070/RB1070 vs. NAD 162/272

[kitjv]

Although I certainly understand that this might not be the appropriate forum to ask this question, I figured that all of you have had experience with other brands of separates. So, here goes:

I auditioned the Rotel RC1070/RB1070 preamp & power amp running both a pair of Paradigm Reference Studio 100s & a pair of B&W 802 speakers. As a newbie to separates, I was favorably impressed.

Since I might not have the opportunity to audition the NAD 162/272, I would really appreciate your candid comments on how they compare to the Rotels. Thank you!

[dannyk]

Rotel Customer Service is Awful!!!

I have in the past used NAD and have been very happy with their equipment for many years. This time around, I upgraded with several newer and went with a Rotel CD, line conditioner and their 2X200 watt amp. Though the equipment sounds good, it is a toss up as to which one is better. Where NAD shines is their customer service... they were always quick to help and very supportive of a novice audiophile. Rotel, on the other hand has been very bad and very difficult to deal with. I have always been quick to forgive when someone does not know the answers but I am very hard on those who have a bad attitude, are annoyed by those asking questions and to those who do not respond to inquires... This has been my experience with Rotel. I would be very careful before proceeding with Rotel and strongly recommend NAD. Good Luck!

[Bluespower]

I have not had the bad experience dannyk spoke of. Every time I've sent them a question I've gotten a speedy reply (no more than two days). They've even shared some "un-documented" material when I asked about resetting a surround processor that had gotten confused. The one time I needed a warranty repair I had the item back in a week. I'm well satisfied as a customer.

[Linki]

I most agree with Bluespower, i have always been very happy with the service Rotel provided. Quick responses, helpfull answers and even some tips and tricks enve when not asked just because they care i guess.

[miner]

Good expereince here with Rotel CS - very informative and helpful IMHO.