3rd RSP 1068 a Goer
Hi guys,
After having problems with my 2nd RSP 1068 I was not happy about having to have the unit repaired by a local repairer instead of replaced.
This would have probably meant a long wait and then getting a unit back with who knows what done to it? and hopefully it would then have been repaired properly?
Luckily, as suggested by members/moderators on Club Rotel, I called Rotel Australia direct (International Dynamics) and was quickly sent a brand new RSP 1068.
After doing some testing for a week or so I am happy to find that it appears to be working properly and the hassles have come to an end.
It was a pleasant surprise how good the service was, when dealing direct rather than through a dealer. It took about 10 days and a new unit arrived at my local dealer for me to pick up. Apparently time was needed to test the new unit etc and then let it cool down and retest before sending it out to me.
I dont know if this kind of service applies to all, maybe one of the benefits of being a member of this forum (and mentioning it to Rotel) is that it gets you a little more leverage when you have a problem. At very least it helps to get the right information and contacts, which come with being a member here.
thanks guys, particularly Aussie Geoff for your help.
Now its off to do some serious listening with the 1068 and my recently purchased Energy speakers.
Cheers Pete
After having problems with my 2nd RSP 1068 I was not happy about having to have the unit repaired by a local repairer instead of replaced.
This would have probably meant a long wait and then getting a unit back with who knows what done to it? and hopefully it would then have been repaired properly?
Luckily, as suggested by members/moderators on Club Rotel, I called Rotel Australia direct (International Dynamics) and was quickly sent a brand new RSP 1068.
After doing some testing for a week or so I am happy to find that it appears to be working properly and the hassles have come to an end.
It was a pleasant surprise how good the service was, when dealing direct rather than through a dealer. It took about 10 days and a new unit arrived at my local dealer for me to pick up. Apparently time was needed to test the new unit etc and then let it cool down and retest before sending it out to me.
I dont know if this kind of service applies to all, maybe one of the benefits of being a member of this forum (and mentioning it to Rotel) is that it gets you a little more leverage when you have a problem. At very least it helps to get the right information and contacts, which come with being a member here.
thanks guys, particularly Aussie Geoff for your help.
Now its off to do some serious listening with the 1068 and my recently purchased Energy speakers.
Cheers Pete
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