RSX965 - distorted sound/problem

[polypenko]

i own a rsx965 receiver which has been back and forward to my
hifi shop with the following complaint.
initially the receiver worked well, but after approx 6 to 8 months, i
ascertained a slighly distored sound while listening to DVD/Digital
recording. the receiver went to the store and they could not find anything.
the advised me to purchase 1 75ohm digital cable to connect my dvd
with the receiver.
the last time i returned the receiver it went to the technical dept. and
apparantly the re-soldered some connections and when the re-connected
the prevailing problems were solved.
now 6 months later i again have problems with the sound reproduction
has anybody had similar problems and what stepts have
been undertaken to solve same? i appreciate to 5 year warrenty but
honestly speaking i have not much faith in this product anymore.

[chanlon]

Polypenko,

A cetrain production run of the Rotel RSX965 has a history of problems associated with the symptoms that you describe. I owned one and thankfully do not any longer. I advise you to contact Rotel support who I believe will be very cooperative in rectifying your issues if they can identify them. Rotel have an excellent support team in North America who took care of me.

You should note that the documented DTS flag issue (if this is what you are describing) was not a problem with Rotel, but namely the DTS algorithin was altered after Rotel had produced an early run of the 965.
Once again, I'm confident that Rotel will assist you if deemed the fault of the product.

Best of luck

[polypenko]

see below

[polypenko]

tks. kindly. i will contact my local hifi dealer here in holland
and hopefully this problem can be solved.