I LOVE ROTEL!

[Mikehdtv]

[Mikehdtv]

Hi, I just wanted to thank Rotel for their extraordinary service. I recently bought a used RSP 1066 on Audiogon. When I tried to update the software to 2.26
it failed over and over. Called Rotel service and arranged to send it in fully aware that it was not covered by warranty because of the second hand sale. Well, I just got the unit back fully repaired at NO CHARGE! 2 hours bench time and the replacement of the Digital 1 board all covered and that is a significant expense. All I can say is Rotel now has a lifetime customer!

Mike

[will1066]

Yeah, but tell us how you really feel about Rotel! :LOL:

[aud19]

Good to hear about people's positive experiences... and Rotels commitemnt to their products!

J.R.




Need a new display? Questions about new display technologies? Visit RPTVs, plasmas, and other monitors @ HTguide

[SpOoNmAn]

Mike, thats some great news indeed. But aren't you a little upset with the seller from Audiogon?

I guess the seller wouldn't know about the problem though, unless he himself tried to update it.

Rotel rocks, thats all that matters!




Life is short, Play it LOUD!

[Danbry39]

Pretty stressful day today, but reading your post brought a nice turnaround. Great going Rotel.




Keith

[Mikehdtv]

SpOoNmAn, at first I was concerned about the seller but Rotel said the unit was in excellent condition and it was a failure of the board after the update. So I am happy on all accounts!

Mike

[Azeke]

Great news Mike. Rotel's QOS seems impeccable.

Enjoy your 1066,

Azeke

[Andrew Pratt]

Once again Rotel comes though. Its storyies like this that will get a lot of people looking at Rotel's as something to strongly consider the next time they purchase a peice of AV gear. Lets face it there's a few quality brand names out there with good products but what seperates Rotel from the rest is their first rate support.

[Energeezer]

I had some major trouble with another MFG who shall remain nameless (Marantz OOOPs sorry) just prior to switching over to Rotel.
At the time I made the switch I did not know of this forum or the legendary Rotel service. I made the switch based on price/performance.
Thanks for the reassurance I made an even better move than I knew at the time.




The Future of HT lies in FP SPREAD THE WORD

[SpOoNmAn]

SpOoNmAn, at first I was concerned about the seller but Rotel said the unit was in excellent condition and it was a failure of the board after the update. So I am happy on all accounts!

Mike

Cool..I'd rather have the board go bad then have a shady seller.




Life is short, Play it LOUD!

[Mikehdtv]

Hey everyone, I thought I would update you on why "I LOVE ROTEL" .

Hooked up the proc and it worked and sounded awesome! That is until I went to listen to some SACD's. I noticed that my left surround rear was dead. :evil: Needles to say I was kinda upset and narrowed it down to a dead multichannel input. Called Rotel and talked to Tim and went through
possible soultions...no luck... so they said send it back and we'll expidite it. The 1066 arrived at Rotel last friday. And guess what, 4 business days later the UPS babe brought me my 1066 with the faulty connection replaced... again at no cost to me.

I just wanted to say these guys have gone above and beyond the call of duty when they could have charged me since the unit was not technically under warranty.

THANKS ROTEL!!!!!!!!

Mike

[aud19]

Amazing... If only every company had this sort of cutomer service and dedication to their products and their customers. 8O

J.R.




Need a new display? Questions about new display technologies? Visit RPTVs, plasmas, and other monitors @ HTguide

[BleakShore]

Wow. That is amazing. Just knowing that Rotel treats their customers this well makes me feel great. Really nice!