The power transformer in one of my two JC-1's has a 60 Hz mechanical hum loud enough to notice 20 feet away. The other JC-1 is perfectly quiet. The amps are a year old but have had the problem since they were new.
I called Parasound's service dept. a year ago. The service rep told me a certain amount of mechanical hum is considered acceptable, so they may refuse to replace the transformer depending on their assessment of its severity. I decided to defer sending it in, hoping that Parasound would procure better transformers in the interim.
Does anyone have experience getting Parasound to replace the power transformer because of this problem?
Anyone know whether Parasound has improved the quality control on the power transformer to eliminate this issue?
Any suggestions or information would be appreciated.
I called Parasound's service dept. a year ago. The service rep told me a certain amount of mechanical hum is considered acceptable, so they may refuse to replace the transformer depending on their assessment of its severity. I decided to defer sending it in, hoping that Parasound would procure better transformers in the interim.
Does anyone have experience getting Parasound to replace the power transformer because of this problem?
Anyone know whether Parasound has improved the quality control on the power transformer to eliminate this issue?
Any suggestions or information would be appreciated.

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