Halo A51 Warranty?

**Peter Nielsen** · 20 January 2005, 10:11 Thursday

The warranty is not transferable. However, correct me if I'm wrong, but I believe that if the unit is sent in for repair by the authorized dealer, then Parasound WILL honor it regardless of what name is on the receipt.

So, to put it in other words, your warranty would be at the authorized dealer's mercy...

Peter

**SpOoNmAn** · 20 January 2005, 12:52 Thursday

Peter might be right.

**mikepinkerton** · 22 January 2005, 18:53 Saturday

I went through this dilemma when I bought my (never used) A51 off audiogon. Parasound was very clear that the warranty is non-transferrable when I called them, but remember this is a solid, well-built amp. We'll prolly go 15 years without even thinking twice about repairs...nd then another 15 until something actually goes wrong

I took the plunge and haven't regretted it.
-Mike

**SpOoNmAn** · 22 January 2005, 19:09 Saturday

Originally posted by mikepinkerton

I went through this dilemma when I bought my (never used) A51 off audiogon. Parasound was very clear that the warranty is non-transferrable when I called them, but remember this is a solid, well-built amp. We'll prolly go 15 years without even thinking twice about repairs...nd then another 15 until something actually goes wrong

I took the plunge and haven't regretted it.
-Mike

Im trying to sell my A52, and when the people hear its not transferrable, they dont reply back. The sad thing? They buy a "new" one from someone else, one that was only opened so pics could be taken, and theyll buy that. One that hasnt even been turned on, and its still not transferrable.

*sigh*

Maybe I'll unbox it and put it ontop of the A51 :T Just so I have more blue lights. :lol:

**nicholtl** · 22 January 2005, 21:20 Saturday

A little white lie never hurt anyone. Just tell them it's new. Or tell them it's transferrable. Or just don't say anything at all.

Nah, that's kinda dirty. But dirt washes off a lot easier than blood.

**SpOoNmAn** · 22 January 2005, 22:08 Saturday

I dont know about you, but when I get new toys home from either the dealer or internet, Im always worried about them even working, and having to go thru the hassle of taking it in and exchanging or whatever.

Id rather buy an amp like mine thats been used for 3 months and tested, than one online from someone that hasnt even plugged it in yet. if an amp goes bad, itll happen early in its lifecycle.

I wouldnt want to be lied too, therefore I wont do it.

**Peter Nielsen** · 23 January 2005, 10:38 Sunday

Spoonman,

Do you know your authorized dealer? Are you sure he would not handle any warranty issues that the new owner would have?

If the new owner has a warranty issue, he/she could take your receipt and go to your authorized dealer that in turn sends in the unit to Parasound. Assuming that your dealer accepts to handle this, I see no reason why this would not work. Parasound is not going to ask an authorized dealer whether the original purchaser brought in the unit or if it was somebody else...

I don't know if it would be illegal, but theoretically your authorized dealer could write a new sales receipt in the new owner's name in exchange for the receipt originally in your name. Parasound's concern is sales through illegal channels. If the transaction goes through an authorized dealer, I don't think they would complain. After all, the dealer knows that the unit is not a gray market unit, since he sold it in the first place...

If Parasound is really stringent about the warranty issue and requires the current name and address on the sales receipt, I would be very worried! This means that every time you move, you would need to get a new sales receipt...

Assuming that Parasound does not enforce sending the unit to the original purchase address, what stops the new owner from sending in the unit to Parasound for warranty repair? The new owner could just use a "C/O" address and use your name for returning the unit for service. ("Spoonman C/O John NewOwner, 123 NewOwner St, NewOwnerTowne)

Correct me if I'm wrong, but I think that as long as the unit was ORIGINALLY sold through an authorized dealer, then Parasound is going to honor any warranty issues...

Just my 5 cents...

Peter

**SpOoNmAn** · 23 January 2005, 14:50 Sunday

Originally posted by Peter Nielsen

Spoonman,

Do you know your authorized dealer? Are you sure he would not handle any warranty issues that the new owner would have?

If the new owner has a warranty issue, he/she could take your receipt and go to your authorized dealer that in turn sends in the unit to Parasound. Assuming that your dealer accepts to handle this, I see no reason why this would not work. Parasound is not going to ask an authorized dealer whether the original purchaser brought in the unit or if it was somebody else...

I don't know if it would be illegal, but theoretically your authorized dealer could write a new sales receipt in the new owner's name in exchange for the receipt originally in your name. Parasound's concern is sales through illegal channels. If the transaction goes through an authorized dealer, I don't think they would complain. After all, the dealer knows that the unit is not a gray market unit, since he sold it in the first place...

If Parasound is really stringent about the warranty issue and requires the current name and address on the sales receipt, I would be very worried! This means that every time you move, you would need to get a new sales receipt...

Assuming that Parasound does not enforce sending the unit to the original purchase address, what stops the new owner from sending in the unit to Parasound for warranty repair? The new owner could just use a "C/O" address and use your name for returning the unit for service. ("Spoonman C/O John NewOwner, 123 NewOwner St, NewOwnerTowne)

Correct me if I'm wrong, but I think that as long as the unit was ORIGINALLY sold through an authorized dealer, then Parasound is going to honor any warranty issues...

Just my 5 cents...

Peter

Not a single item Ive sold online has gone to a local person, not in 4 years of auctions or classifieds. If that were to happen, then Im sure it could be done.

next..........

**Peter Nielsen** · 23 January 2005, 16:05 Sunday

Originally posted by SpOoNmAn

Not a single item Ive sold online has gone to a local person, not in 4 years of auctions or classifieds. If that were to happen, then Im sure it could be done.

But why does it need to go to a local person? When selling, you can just say that "should the unit require warranty service, then you need to send it to dealer XXX in XXX where the unit was originally purchased. The dealer will then send it in to Parasound for service..."

Peter

**SpOoNmAn** · 23 January 2005, 16:42 Sunday

Originally posted by Peter Nielsen

But why does it need to go to a local person? When selling, you can just say that "should the unit require warranty service, then you need to send it to dealer XXX in XXX where the unit was originally purchased. The dealer will then send it in to Parasound for service..."

Peter

never heard of anyone doing that. the warranty isnt the issue anyways.

the issue is people buying an amp that hasnt EVEN been turned on yet from someone online that has NO warranty, compared to buying one that has BEEN tested and used and still no warranty.

**Peter Nielsen** · 23 January 2005, 16:54 Sunday

Originally posted by SpOoNmAn

the issue is people buying an amp that hasnt EVEN been turned on yet from someone online that has NO warranty, compared to buying one that has BEEN tested and used and still no warranty.

Ah, ok.

Personally, I hate buying used items because I am NEVER happy with them. People put finger prints all over them, or even worse, scratches! Then they try to sell them as "mint". I'm one of those people that thinks "If it's scratched, it's destroyed!". After being burnt 3 times in a row on eBay when buying 10/10 or 9/10 items in ***MINT*** condition, I have given up. I will never buy used items unless it is an item for which I don't care about physical blemishes..

I'd rather get a non-working unit than a scratched one... (Rationale: If it's not working, you have a good reason to get it replaced, and eventually it will be fixed. The other way around is usually a bit trickier; if you complain that there is a scratch somewhere, it's too easy for the seller to give an excuse...)

Judging from your posting, there are obviously other people that think like this too...

Peter

**nicholtl** · 23 January 2005, 17:33 Sunday

Not that I doubt Spoonman's integrity, but I personally would never buy a used item either, unless it was from an authorized dealer or store, where I could either personally inspect the unit, or get a good and honest rating of it from the dealer.

**Peter Nielsen** · 23 January 2005, 18:01 Sunday

Originally posted by nicholtl

Not that I doubt Spoonman's integrity, but I personally would never buy a used item either, unless it was from an authorized dealer or store, where I could either personally inspect the unit, or get a good and honest rating of it from the dealer.

:agree: Purchasing on eBay is always a bit of gambling since eBay sales are more or less final...

Spoonman, doesn't your local dealer offer you a trade-in?

Peter

**SpOoNmAn** · 23 January 2005, 18:53 Sunday

trade in the A52? yeah that would have gotten me a 3rd of whats it worth. You want me to get $ for the A52 more than I do, what gives, lol. this thread is odd.

**Peter Nielsen** · 23 January 2005, 19:09 Sunday

Originally posted by SpOoNmAn

trade in the A52? yeah that would have gotten me a 3rd of whats it worth.

I've never heard of a trade-in value that bad! Maybe you should consider choosing another dealer that gives you a better trade-in!

Maybe it's totally different with speakers, but my speaker dealer, Audio Advice in Raleigh NC gives 100% trade-in credit if trading up within a year...

Peter

**SpOoNmAn** · 23 January 2005, 19:16 Sunday

for speakers, yes so does mine, and speakers only within 12 months, nothing else.

after that year, they will give you a 3rd or 4th of what you paid and sell them for double.

**gostan** · 24 January 2005, 17:22 Monday

My dealer gives full value on trade-ins for three years as long as the new item you purchase has a value equal to twice the value of the trade-in unit. Source items such as dvd or cd players are excluded from this policy. Of course, no discount on the new higher priced item, but the trade-off is you simply bring the old unit in and walk out with the new. Great policy for those of us who cannot get rid of the upgradeitis bug.

Stan

**Peter Nielsen** · 24 January 2005, 18:33 Monday

Originally posted by gostan

My dealer gives full value on trade-ins for three years as long as the new item you purchase has a value equal to twice the value of the trade-in unit. Source items such as dvd or cd players are excluded from this policy. Of course, no discount on the new higher priced item, but the trade-off is you simply bring the old unit in and walk out with the new. Great policy for those of us who cannot get rid of the upgradeitis bug.

Thank you Stan! I wanted to tell Spoonman that his dealer sucks, but I had no recent personal experience to back up my statement on. I'm glad you did!!! :T

BTW, I take it that you probably mean "software based items" (=digital items) when you say "source items". I can't imagine that their policy would be good for software intensive items such as preamp-processors (C1/C2) for instance...

(The "no discount" argument will not hurt you if you're trading up within a brand such as Magnepan that doesn't give you one cent discount even if you pay cash/check! Unreal! Better use that credit card and get the cash back or flyer miles... :B )

Peter

**blownrx7** · 25 January 2005, 10:47 Tuesday

Parasound warranty transferable? ACTUAL EXPERIENCE

I have personal experience with getting warranty service on a C1 that I bought from a third party.
When I bought the C1 on Audiogon I made sure I got the original receipt that identifed it was originally bought from an authorized dealer.
Just my luck, there was an intermittent issue with the unit and I sent it directly to Parasound along with a copy of the receipt that clearly had a different person's name on it BUT it was from an authorized dealer.

I had the unit repaired under warranty WITH NO QUESTIONS ASKED!!!

The key here is that you have the receipt for the item from an AUTHORIZED DEALER. Parasound cannot question whether you bought it second-hand OR got it as a gift so they must honor the warranty.

Also, please note that warranty service can be obtained from ANY AUTHORIZED SERVICE CENTER.
Most Parasound dealers are NOT service centers and the DEALER DOES NOT HAVE TO BE INVOLVED. They usually either send it to Parasound or the service center anyway to be fixed...

**gostan** · 25 January 2005, 15:33 Tuesday

Originally posted by Peter Nielsen

Thank you Stan! I wanted to tell Spoonman that his dealer sucks, but I had no recent personal experience to back up my statement on. I'm glad you did!!! :T

BTW, I take it that you probably mean "software based items" (=digital items) when you say "source items". I can't imagine that their policy would be good for software intensive items such as preamp-processors (C1/C2) for instance...

(The "no discount" argument will not hurt you if you're trading up within a brand such as Magnepan that doesn't give you one cent discount even if you pay cash/check! Unreal! Better use that credit card and get the cash back or flyer miles... :B )

Peter

Peter
My dealer certainly includes receivers and preamps and pre-processors in the equation. Software updates are what allow the dealer to apply this trade-in policy to pre-pro's, etc. because the pre-pro's life expectancy is enhanced. But, remember the quid pro quo is that the price of the new item that you purchase must cost 2 x the price of the trade-in item. So, when I trade my Rotel-1098 (within the next 28 months, I will have to spend at least $5400.00 for a new Pre-Pro. So, the price of upgrading that particular item is steep. Hopefully, Parasound will have a new quality pre-pro in that price range in about two years, and maybe by then, my dealer will then carry Parasound. Only room for so many quality brands is the answer I keep hearing.
Stan

**Ricky** · 06 February 2005, 08:53 Sunday

I think you should sell your Rotel amp for ~ 750 and pickup a used Aragon 8008x3 for ~ 1000 to drive your center and rears. That's only 250 bucks out of pocket for superior amplication! (see audiogon and ebay) Leave the 2 channel 8008 (ST or BB?) on the mains.

Two Aragon 8008 models (140+ lbs, 4+ kVA worth of power transformers, $5000+ retail) are better than the A51 (which is very similiar to the classic 2205).

Halo A51 Warranty?

Halo A51 Warranty?

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Related Topics