B&W Service

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  • NMG
    Senior Member
    • Oct 2004
    • 232

    B&W Service

    Hi everyone,

    I just thought that I'd post a positive message in regards to some great service that I received from B&W recently.

    I was trying to acquire some parts for my HTM7 recently and my local dealer was unsuccessful in assisting me. To make a long story short, I e-mailed B&W support and within a week and a half of my e-mail to them, I had received the parts in the mail at no charge to me.

    The individual I was corresponding with was awesome. Very quick to respond to my query, very professional in his e-mails and obviously very efficient in getting my issues resolved. I figure that the boards see enough "problem" topics, that I should post a kudos when applicable.

    GREAT JOB B&W!
  • wgriel
    Senior Member
    • May 2006
    • 241

    #2
    Thanks for posting - it's all too often people are quick to complain but very slow to acknowledge superior service. And that sounds like you received a fantastic response to your issue.

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