Just took delivery on a new pair of rosenut 802D's today but was disappointed to find that the one of the tweeters was broken. The opaque, white material just beneath the tweeter grill looks like broken egg shell, and I can almost see inside the tweeter: Is this a diaphragm or the diamond dome itself?
The dealer (whom I like and respect) tell me that this part is very fragile and was likely damaged during shipping; that when it breaks, the material immediately disintegrates-- which makes sense, because I didn't see tiny "eggshell" fragments anywhere. From what I've read, these domes can cost ~ US $1200! They called B&W, and a new one is on the way. They said that replacing this part is a five minute operation, and I don't need a new speaker.
I'm also told that each diamond dome is specifically matched to the other drivers in that particular speaker, so in this case having the serial number-- which they requested-- of the affected speaker makes a difference?
I don't want to spoil my first in-home listening experience, so will hold off on hooking them up until the new part arrives.
Is this a common occurrence? Just curious to hear your thoughts about it.
Thanks
The dealer (whom I like and respect) tell me that this part is very fragile and was likely damaged during shipping; that when it breaks, the material immediately disintegrates-- which makes sense, because I didn't see tiny "eggshell" fragments anywhere. From what I've read, these domes can cost ~ US $1200! They called B&W, and a new one is on the way. They said that replacing this part is a five minute operation, and I don't need a new speaker.
I'm also told that each diamond dome is specifically matched to the other drivers in that particular speaker, so in this case having the serial number-- which they requested-- of the affected speaker makes a difference?
I don't want to spoil my first in-home listening experience, so will hold off on hooking them up until the new part arrives.
Is this a common occurrence? Just curious to hear your thoughts about it.
Thanks
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