RSP-1068 Rear Right Channel Not Working When Digitally Processed

[bnieman]

I am about to contact Rotel but I thought I would check here first.

The rear right channel on my Dad's RSP-1068 is not working when listening to anything that is being digitally processed. This includes Dolby Digital 5.1, 5 Channel Stereo, or Dolby Pro Logic II. Even the test tone does not work.

Oddly enough it works perfectly if I use analog bypass (7.1 multi-channel inputs). I used DVD-Audio discs to test it. Note that you cannot produce test tones when the amp is set to the multi-channel analog inputs.

Only the rear right channel does not work. I have tried swapping speakers, cables, and amp inputs with no avail.

I have not tried the back left and back right channels since I am not set up for 7.1

I am guessing something is wrong with the digital processor.

Any suggestions? Perhaps try reloading the firmware?

[Kevin D]

Yup, digital board is out. All the symptoms.

Kevin D.

[bnieman]

What does a new board typically cost? It is out of warranty

thanks for the reply!

[Kevin D]

I want to say either right around $400 or $600. Might be less now that it's not a current model. It must just be barely out of warranty. Might not hurt to call them and ask nicely.

Kevin D.

[bnieman]

Ouch! $600 is around what they are going for used now that the 15 series is out. I wish that $600 got me HDMI...

Thanks for the information, I'll let you know how it all pans out. I sent Rotel an email.

Cheers

[lotones]

It was about $300 + shipping to get the digital board replaced in my 1068 3 years ago. ymmv of course...

[bnieman]

I am still waiting to hear back from Rotel email tech support. I am hoping they are just backed up from the Holiday weekend... I emailed last Thursday July 2

$300 is better than $600, but I am still very disappointed such a nice, expensive, piece of gear needs a new digital board at all. What in the world causes these to go bad?

[Kevin D]

If you used the email on Rotel's site, their server might still be having issues..
Try this one:

techsupport@bwgroupusa.com

Since it's so close to warranty, I would ask them the same question nicely and see what happens.

Kevin D.

[bnieman]

I'll give it a shot, thanks Kevin and lotones