Dealer woes.

[I'mListening]

Well, concerning my need for a firmware upgrade on my month old RSP-1066 I contacted my dealer (AUDIOPORT in Overland park,KS.) to see they did the upgrade there or if they sent it out.

I was told that the upgrade was usually done on site. However, they did not have a recent FirmWare disc issued from Rotel so to interface with their computer. Also was told they had "loaned" their cable out to a customer...who never returned it. They suggested I order a cable and do it myself, or send the unit it.

Must admit I was bummed and hoping to get the "quick fix" that day or next. Looks like I will have to order the cable this weekend.




Thanks for reading!

Enter The Cyberdyne Cinema

Darren

[Matt Sprouls]

Darren I can help you out. I made a real nice cable myself and don't need it anymore. I'm trading in my 1055 for an Anthem AVM 20. It works great, I have done two updates with no problems. $20.00 would cover UPS shipping and what I have in it. If you are interested let me know. PayPal would be easiest for me. I have include a couple of pictures.

I am a very picky person myself that is why I made my own. I used a nice metal DB9 and a quality Cat5 cable that is about 6.5ft long.

I live in IL making it likely that UPS could get it to you by Friday if I get it to them on Thursday using normal ground.

Regards,
Matt
msprouls@advancenet.net

[Andrew Pratt]

Nice DIY cable Matt:T

[Matt Sprouls]

Thanks :thanku:

I hope my 1095 still qualifies me to hang out here?

Regards,
Matt

[Andrew Pratt]

Matt even those unlucky souls that don't own Rotel gear are welcome here

[Foxman]

Not sure if he purchased that cable or not....but I'd be a player if he hasnt. Let me know




You just can't fix stupid

[Matt Sprouls]

Your first in queue foxman.

-matt

[Lex]

Well, I don't think this one situation really qualifies the dealer as pond scum. Maybe next week, they wiill have an entirely different outlook. Maybe you just caught the guy on a bad day?

Call them back, and ask once more, maybe you will get a different response. If not, you could always let Rotel know about it, and I would think their rep would address the situation.

Lex

[I'mListening]

Well, I don't think this one situation really qualifies the dealer as pond scum. Maybe next week, they wiill have an entirely different outlook. Maybe you just caught the guy on a bad day?

Call them back, and ask once more, maybe you will get a different response. If not, you could always let Rotel know about it, and I would think their rep would address the situation.

Lex,

Oh No...I don't consider them pond scum at all. I was just bumming that I couldn't get it done that day. The gentleman that actually does the service was on vacation....so who knows..maybe he has his own private stash of cables and FirmWare discs.




Thanks for reading!

Enter The Cyberdyne Cinema

Darren

[I'mListening]

Matt,

I'll send ya a private email about the cable.

Darren

Darren I can help you out. I made a real nice cable myself and don't need it anymore. I'm trading in my 1055 for an Anthem AVM 20. It works great, I have done two updates with no problems. $20.00 would cover UPS shipping and what I have in it. If you are interested let me know. PayPal would be easiest for me. I have include a couple of pictures.

I am a very picky person myself that is why I made my own. I used a nice metal DB9 and a quality Cat5 cable that is about 6.5ft long.

I live in IL making it likely that UPS could get it to you by Friday if I get it to them on Thursday using normal ground.

Regards,
Matt
msprouls@advancenet.net

Thanks for reading!

Enter The Cyberdyne Cinema

Darren

[Matt Sprouls]

Darren,

It's in the mail.

Regards,
Matt