RSP 1066 dead center channel

[deepinder_gill]

I have an issue with the center channel output on my Rotel RSP 1066. I do not hear any sound at all from the center channel. Even the test tones are silent with the center channel. As a matter of fact, the test test is silent on all center channel outputs (C1/C2/CB1/CB2). The center chanel is hooked up correctly. I have even routed other test tones to make sure the connections are right.

The firware version is 2.2.6.

I am not the original owner and I bought it used from ebay couple of days back. The seller sold it as new

Any ideas/feedback will be highly appreciated.

[DrJRapp]

Sounds scary. Before the panic sets in be sure to reset the 1066 to factory defaults. It's been a few months since I sold my 1066 but I seem to remember there was a selection in main setup to set to default.

[deepinder_gill]

No luck

Yes I tried resetting it to factory defaults. The factory defaults took effect but with little success with center channel
I know it may sound dumb but how is the tech support at Rotel. In the event that I have to send this unit for repairs, what kind of experience can I expect.
It is sad that my first brush with Rotel had to be distasteful, for though no fault with the company. It is just my equipment...

[DrJRapp]

It's a shame that your introduction to Rotel is a sour one, be assured things will get better. I understand that Rotel tech support is excellent. I've never had to avail myself of it since I deal directly with my dealer who deals with Rotel. I do know that their turnaround time on repairs is very fast here in the US. There is a sticky at the top of this forum called Tech Support Information which gives you email address for Andrew Pratt, a moderator for this forum who has an inside contact with Rotel support. I have also heard that Rotel sometimes honors it's warrantee beyond the first owner, even though their printed policy says otherwise. This is only hearsay, however.

[deepinder_gill]

Center channel issue is now fixed

Thanks for all the help. It turns that I was using a bad interconnect just for the center channel. I had bought the interconnects from a very reputed cable company and could not believe that the interconnect was busted, that too just one in 5. I apologize for this confusion.
I am one more proud owner of Rotel now

[DrJRapp]

All's well that ends well! No apologies necessary, I think we've all overlooked something obvious like that before.

OK, NOW, welcome to the club. We are a lively group, so stop by often.