Hello from Lexicon

[Jeremy]

Hi,

My name is Jeremy, and I work for Lexicon. I plan to regularly visit and participate in this forum.

Thanks to Lexman and the others that started and have participated in this forum. Special thanks to Buzz Goddard. Buzz, your relief is here!




Jeremy Frost
Consumer Product Specialist
Lexicon

[Lexman]

Hi Jeremy! Let me be the first to welcome you to htguide.com. We are glad you could drop in and look forward to your participation on (and I am going to hold you to this), a regular basis. :B I am sure Buzz will welcome a slight amount of relief. lol. We aren't exactly inundated with hits on our Clubs. But hey, the future remains bright. Welcome.

Lex





<A HREF="http://www.catcables.com" <IMG SRC="http://www.htguide.com/lexman/other/sm_logo.gif"

[Andrew Pratt]

Welcome to the forum Jeremy. Its always a good sign when people such as yourself take the time to talk one on one with the guys that actually buy and use your products.

[Jeremy]

Thanks for the warm welcome. It's good to see that Lexicon is one of only a handful of manufacturers with their own HTG Forum Clubs.

Helping Lexicon customers is part of my job, but discussing home theater products is something I enjoy doing anyway.




Jeremy Frost
Consumer Product Specialist
Lexicon

[Doug]

For those that weren't aware of Jeremy's last post, and I do mean last post in Buzz's thread about a new Lexicon processor, I wanted to let you know the status of this post where Jeremy said he would be posting frequently at htguide. People have noted to me, that they didn't see anything about Lexicon leaving us. They just didn't know what thread to look in. So, I felt it fairly important to put the message of the exit post, where this all began.

Jeremy chose to post his exit post in Buzz's product introduction thread, as Buzz was really prompting Jeremy for information about the new processor. Jeremy chose instead to give some other news, (not by choice), which I was already aware of, and that is that Lexicon has told Jeremy that he is not to post any at htguide.com.

Why you ask? Well, another forum is the "official" lexicon forum, and by george that's the only place your supposed to be able to get official or I guess unofficial information. That according to Lexicon top management.

It's both sad, and a little unfair, seeing as how first off, nearly exclusively Lexicon, and we give people a choice. Secondly, we never asked Jeremy to post, and assumed that he had the approval to do so before stepping up to the plate so to speak.

I have already made my disappointment fairly clear. Where I come from, if an employee tells someone they will do something, the company generally backs them up. Perhaps they do things a little different in Bedford, Mass.

I might also note that NOT every other forum has a specific area catering to Lexicon as a manufacturer. As to my knowledge, outside that other place, this is it. So really, give us a break, how many additional resources would 2, maybe 3 posts a week in a Club specifically designed for Lexicon products have taken? Not that much. Who knows, it might actually have sold a processor or two in the process, and actually wound up MAKING money. Instead, that's it folks, they come and they go.

Edited for content by Doug, 11:00 EST Sunday April 22

Good day,
Doug





<A HREF="http://www.catcables.com" <IMG SRC="http://www.htguide.com/lexman/other/sm_logo.gif"

[P-Dub]

Yes, this is baffeling, especially if the only other official forum is European. How hard can it be to have a presence in this forum?

Let me just say that knowing that Buzz is supporting the TAG side of the club just makes me want one of their products that much more.




Paul

There are three kinds of people in this world; those that can count, and those that can't.

[Bob Santos]

Lex,, I was unaware of this post from Jeremy.
I did catch the goodbye speach from him. This post makes it worse IMO.
Here's a guy who is obviously into his work who enjoys participating in forums such as this, beeing told by the company he works for and is promoting that he is not allowed to do so unless it is the forum they allow such activity.
That is rediculous.
Granted I dont own a Lexicon. I did however come real close to buying a Tag Mclaren. One of the main reasons is Buzz's participation in forums such as this.

[Buzz Goddard]

I think we need to give Lexicon and Jeremy a break. I can fully understand the company's desire to limit the number of places that information is posted. It is very difficult to stay on top of multiple forums, particularly if it is in addition to a high volume of direct email (which I assure you Lexicon fields given almost 15 years of producing processors).
Agreed it did not go down well and I am partially to blame as I was excited to see the new processor and wanted to share the excitement.
Interested parties will just need to monitor the Lexicon site and the SMR Forum (which is exceptionally well run and BS free).




Buzz Goddard
<IMG SRC="http://www.tagmclarenaudio.com/icons/logo_inv.gif"

[ukexpat]

As a representative of "the other forum", it would not be proper for me to comment in depth on this thread. But let me clear up one misconception - the SMR Forums are NOT "European", whatever that might mean in the borderless world of the internet. The guy who owns the domain name and maintains the site is based in the UK, but the site's ISP is in the US. The majority of its members are based in the US but we have active members from all over the world - which I think is a good thing.




Nigel Pond
SMR Group (http://www.smr-group.co.uk)

[Doug]

Gentlemen, thank you for your comments.

I really believe that Jeremy knows that my level of disatisfaction was never about him as I know it wasn't his decision. Nor do I feel that anyone else publically blamed Jeremy. Rather, we know that Jeremy went to bat for us to the extent possible, and lost.

My bone to pick is with Lexicon for not backing Jeremy up in what could have been a Win/Win situation. Granted, the forums can be a large responsibility for a manufacturer. Though on a smaller scale, I have already found that to be true with CATCables.com.

However, I also realize the positive results that forums can produce. But of course, as we see here, the negative as well. But generally, it can be time well spent, as I think Buzz can attest from the interest generated in TAG products here.

The fact remains that htguide was done a disservice by starting something that wasn't finished. Keeping in mind that we never asked for financial rewards by adding Lexicon as a corporate sponsor, and that we never asked them to sign up here to begin with. Having something and loosing it immediately is much worse than never having it at all. THAT is what we experienced here. I didn't like the impact it had on the members here, and I stand by my comment that it was wrong.

I am now closing this thread to avoid further controversy. But one thing is for sure. We aren't sweeping stuff under the mat (not mats) to protect special interests groups of any kind. You take the good with the bad, and where applicable, the bad with the good, and yes that includes my own entities.

Doug
HTGuide Administrator