I'm a long time Parasound customer and have been very happy with my Halo stuff (C1, A51, A21, T3). But I made the mistake of buying a zHD switch to compensate for the lack of HDMI in the C1. It has been nothing but trouble since I bought it. It switches on its own, doesn't switch along with the C1 like it's supposed to, and finally became useless. Fortunately I bought a new display device (65" Panny plasma) that has four HDMI inputs so the zHD is a paperweight.
Parasound support has been responsive but nothing they suggested worked. I finally wrote them to express my displeasure with the device and after a few email exchanges they are now telling me that since I didn't buy the switch from an authorized dealer there was nothing they were willing to do. Bad on me I guess for not checking out the legitimacy of the dealer, I had no idea I was buying grey market, and I think I payed list price! Their final suggestion was that I try to get some help from the dealer. Hmmm, not sure I should even try that.
So caveat emptor I suppose, still leaves a bad taste in my mouth.
Parasound support has been responsive but nothing they suggested worked. I finally wrote them to express my displeasure with the device and after a few email exchanges they are now telling me that since I didn't buy the switch from an authorized dealer there was nothing they were willing to do. Bad on me I guess for not checking out the legitimacy of the dealer, I had no idea I was buying grey market, and I think I payed list price! Their final suggestion was that I try to get some help from the dealer. Hmmm, not sure I should even try that.
So caveat emptor I suppose, still leaves a bad taste in my mouth.
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