**Official Dell Inspiron 8500 NoteBook Discussion Thread

[Donovan]

Only scored 9912 @ 200/500 with detonator drivers.

Guys, any idea why Neverwinter NIghts and Red Alert 2 won't run on my machine? Is there some setting I can make so the computer won't stretch the image on non widescreen games? I don't play that long so I'm not worried about the burn it. Besides that, I don't know why those games don't run. TIA.

Donovan

[Jeff Kowerchuk]

Donovan:

Yes, you can control how the video card deals with non-native resolutions. I do this myself as I can't stand a stretched image. Unfortunately the option is somewhat hidden. But here is the procedure.

Get to the GeForce 4200 tab under Display Properties - Settings - Advanced. On the little side window that pops out, choose nView Display Mode. Then press the Device Settings>> button and choose the Screen Adjustment option. You want to choose the Use Centered Output radio button. When this is selected, if any programs runs at a res other than the native res of your panel, it will be shown in its proper res in the middle of your screen.

[Bing Fung]

Bing!,,I thought you had a gig of memory in your i8500,
but then remembered you have that fancy 2 CAS stuff in there.
Anyways!! I think you better visit Crucial and get some upgrading going there , Sir!!

"640K ought to be enough for anybody"


Donovan, I don't have those 2 games so i'm not quite sure what problems you may be experiencing. Is it that they won't load, or is it that they are just slow?

For non stretched images, what Jeff said




Bing

[Donovan]

Thanks Jeff, worked like a charm!

Bing, I'm reinstalling those games tonight, so I'll know if Jeff's suggestion worked. But the games usually crash at the point where the resolution is changed. Ugh, hope this is resolved because the new expansion pack comes out tomorrow.

[Trevor Schell]

The DeLL Community is really getting raged over the Screen Burn.
That thread is now 15 pages long!


Looks like DeLL dropped the 5400RPM 40HD and replaced it with a 4200RPM model..



20 GB 30 GB 40 GB 60 GB
Availablility by Model 1100 All Inspiron Models All Inspiron Models All Inspiron Models

--------------------------------------------------------------------------------

Rotational Speed 4200rpm 4200rpm 4200rpm 4200rpm

--------------------------------------------------------------------------------

Ave. Seek Time (Typical) 12ms 12ms 12ms 12ms

--------------------------------------------------------------------------------

Buffer Cache Size 2MB 2MB 2MB 2MB

--------------------------------------------------------------------------------

Spindle Start Time (Power on to read) 5 sec. 5 sec. 5 sec. 5 sec.

--------------------------------------------------------------------------------

Interface ATA-100 ATA-100 ATA-100 ATA-100

--------------------------------------------------------------------------------




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Bing Fung]

Trev, did you ever get the screen burn looked at?

I want to know how the on site service is and what's the name of the tech.

That is a bummer man...




Bing

[Trevor Schell]

Not yet Bing!
I may give DeLL a call next week.
According to the DeLL Forum,,Those that did
get there's fixed are experiencing it on the new screens
that were replaced.
I am waiting until DeLL has made an official announcement on what they are going to do.
Apperently they are looking into it.

Here is a real good example of the BURN IN!!









Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Jeff Kowerchuk]

OK, here's an appeal to all 8500 owners out there. I had brought this up with Bing before in email. I can't decided if there is a problem or not. Do any of you 8500 owners notice a drop in screen brightness at the sides when looking at the screen dead-on? I notice this, and it seems more prominent on the right than the left.

I don't know how to quantify the severity. We're not talking black/white differences here. Yet, looking at this page now, the grey background where the Current Dae/Time is definitely a shade darker on the right than the left (my IE window takes up half the screen, with the left side in the middle and the right at the right edge of the screen.

This bothers me only because I seem to have trouble reading things when text goes right to the edge. I think it is just the drop in Contrast.

Is this normal? Are you guys seeing this as well? I wouldn't expect brightness differences across the screen when viewing it head on - obviously I expect it to drop as I move around.

I'm just trying to decide if I should have Dell look at this or not.

[Bing Fung]

Wow, that is a serious drag Trev.... I seen on thr Dell forum where one person was thinking he was lucky with out any problems and then all of a sudden the screen buren appeared. Tjis better not happen with me I tell you :bash: I don't know what to say. It really is to bad Dell shipped these i8500 with all these known problems... :roll:



Jeff, looking at this page full screen on my i8500, it looks pretty even across, however if I move my head slightly to the left or right the edges of the screen tends to darken slightly. However I don't appear to NOT be able to read the text as it's still in focus and has good contrast.




Bing

[Trevor Schell]

Bing,,Ididn't know that you could move your head that way without detaching it!!

Ha!Ha!

Jeff!!,
My contrast seems to be even all across,, no points seem to be brighter than others or dimmer.
Everything seems to normal in that respect.

Maybe start up a thread on the DeLL Forum..




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Jeff Kowerchuk]

From the Dell support forums, to identify what screen you have. Apparently only Samsung screens suffer from burn-in.

1) go to dell's page
2) login into your customer account
3) after having entered your account, go to Service and Support section ( the link is located on top of the page )
4) in the support page, click on Online Technical Support ( the link is located in the middle of the page )
5) if you have more than one system ordered, select the right system from "Manage my systems"
6) Click on the "Configuration" link
7) at this point, dell tries to install an applet that checks your current computer configuration. Select "No, I do not agree"
8) After this , you should see a screen having "LIMITED WARRANTY AND SERVICE CONTRACT" on top
9) go to the "System as shipped new" link
10) find the part for the display. In my case, it was the 3rd beginning from the top and it listed 1 U0674 Liquid Crystal Display, WUXGA, NO-SPWG, 15.4, SHARP . By analogy, I suppose that if you have a Samsung display, it will list that name.

My screen is a Sharp, so I guess I won't have any problems. Do you have a Sharp as well Bing??

The brightness thing was ticking me off, so now I run the window in the centre of the screen. Compromise I guess, but oh well. I don't think anything is wrong with it, I think I'm just sensitive to it.

[Jeff Kowerchuk]

As a side note, when I used the method above to check my system configuration, all the Warranty info said OUT OF WARRANTY. This was for both of our systems - the 5100 and 8500. Just wondering if you guys see the same? Maybe it is talking about something different, cuz I know I paid for the 3 yr CompleteCare plan!!

[Bing Fung]

Hey Guys...

Wassa matter Trev, you can't move your head in those directions? :rollhead: :spin:

Using those directions Jeff, my screen is a Sharp as well.

I too got the out of warranty thing, maybe it's because we cancel out and don't allow it to install the applet?

Darn it hey Trev? You didn't like the desk top Samsung LCD monitor and in the end Dell stiffs you with one... Trev, I hope you get yours sorted out, you are way too patient with it. I don't think I would have displayed the same amount of tolerence as you have.

Jeff, either you are REALLY anal to the point of constant clench, or you may have a faulty screen. I would hate to be your real estate sales man :alol:




Bing

[Jeff Kowerchuk]

Jeff, either you are REALLY anal to the point of constant clench, or you may have a faulty screen. I would hate to be your real estate sales man

ROFLMAO

I dunno, I know I'm anal. But then again, if I have difficulty reading it, then maybe its not just that. Wish there was another 8500 in town so I could see for sure. For now I have compromised...though I don't like doing that.

[Trevor Schell]

I checked out mine,,but get no DATA.
The only option I have is to take the screen apart and check the installed label.
However, I am pretty sure that mine is a Samsung.

Maybe the Sharps have the problem that Jeff is experiencing.
Not sure which would be worse?




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Trevor Schell]

I just ran the procedure again!!
Sure enough,,Third line in tells the story.
I do have the SAMSUNG screen.
This is my list!..

Quantity Part # Part Description
1 0U838 Assembly, BASE, Bottom, 10/100, NO-ASF
1 2C415 Assembly, Cable, 15.4, LIKA
1 T0981 Liquid Crystal Display, WUXGA, NO-SPWG, 15.4, Samsung
1 70TVD Assembly, Cable, S-VIDEO, WEST
1 8Y114 KIT, Cord, FLAT, 3F, D3W/3P, United States
1 9T215 Assembly, Adapter, Alternating Current, 90W19.5V, LITEON, World Wide
1 5P144 Battery, Malaysia Direct Ship, 11.1V, 9C, Lithium, SONY
1 0K963 Dual In-Line Memory Module, 512, 266, 64X64, 8K, 200
1 2T989 Hard Drive, 60GB, IDE (Integrated Drive Electronics), 2.5" Form Factor, 9.5MM, HIT-EUCL
1 8267R Connector, Header, 2X22, Female, 2, S, Gold, 35K, Third Height, Chip Set
1 0E784 KIT, Software, OFCXPSB, England/English, Original Equipment Mfgr.
1 8P472 KIT, Software, OFCXP-SP1, England/English
1 4U598 Case, Carrying, Leather, Large, D-FMLY
1 6W678 KIT, Software, Overpack, WXPHSP1, Compact Diskette w/Documentation, England/English
1 1M745 Keyboard, 87, United States, England/English, Dual Pointing, D-FMLY, R2
1 6U247 Assembly, CDRW/DVD, Small Form Factor, PANASONIC, DMOD
1 2Y068 Assembly, Card (Circuit), GRPHC, 64M, NV28, 64B
1 0120C Insert, Blank, PC Memory Card Intl. Assoc., CP/CPX
1 1U327 Pipe, Height, LIKA
1 9W034 Processor, 80532, 2.2GHZ, 512K, Pentium 4, UPGA
1 7T894 KIT, DOC/DSK, INTERVIDEO, 4.0, With Dolby Headphone Technology
1 J0846 Card (Circuit), Wireless, Mini PCI Card, BROADCOM CORPORATION, 2.4GHZ




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Bing Fung]

I checked out mine,,but get no DATA.
The only option I have is to take the screen apart and check the installed label.
However, I am pretty sure that mine is a Samsung.

Maybe the Sharps have the problem that Jeff is experiencing.
Not sure which would be worse?

Bummer Trev.... :cry:

I'm not sure of the problem Jeff has, but I don't seem to be having it with mine. I certainly can put the my windows anywhere on the screen with out a defocusing of the text.




Bing

[Donovan]

*Currently using the Dell drivers, as I thought I was using the Detonators.

About the modded drivers here: http://www.geocities.com/madtoast/

I followed the procedures as described on the website. However, the driver will not install correctly even though it says it installed and reboot. After login, the computer is still in VGA mode. This is what I did:

1. Unistalled the Dell drivers and rebooted
2. Unzipped the 44.03 drivers to HD and copied modded INFs over the old INFs and the copied the second necessary file as well
3. Ran installation to no avail.

3a. Tried the "Have disk" method to similar end.

What am I doing wrong? I'm about to pull my hair out over this! Thanks again guys.

Donovan

[Trevor Schell]

Sorry Donovan! Hopefully Bing or Jeff can guide you through that one.


Just to update!
I called DeLL support today about my Screen Burn.
I asked the Tech to send me a copy of his documentation
on this subject.
Here is basically what we discussed.




Mr Schell Trevor,

This is in reference to the information I had to give
you regarding image retension issue you had with your samsung LCD.


Problem: Flat Panel LCDs May Exhibit Image Retension Similar to Monitor
Burn-In
Flat Panel LCDs based on In Plane Switching (IPS)
technology may exhibit image retention
Discussion: The appearance of this symptom closely resembles CRT phosphor
burn-in. It is due to the capacitive elements that exist in the pixel cells
of all LCD panels.

The image retension is caused by allowing a static image to remain on the
screen for an excessive amount of time. The capacitive elements in the
pixels build up an electrical charge, preventing the liquid crystals from
returning to their off state, allowing a faint image to remain.The Windows
Login screen as a screen saver has been known to cause image retention
problems.

Solution: Do not replace any hardware. The stuck image can be removed by
exercising the LCD pixels to bleed off the residual capacitive charge. This
can most easily be accomplished by using a random pattern screen saver to
changes the screen image repeatedly. The time required to clear the stuck
image can vary widely depending on the panel technology and the severity of
the "stuck" image.

To prevent a stuck image from recurring, use the power management feature to
turn off the monitor or use a dynamically changing screen saver.

with Regards,

Keanu,
Dell Hardware Support.




This was covered on the DeLL Forum thread discussing the screen burn.
However the guy would not listen to me..This doesn't work and when it is successful, it comes right back anyways.
I was suprised that the tech had never heard of the DeLL Forum.
I know more about the Screen Burn problem than what the Tech does just from reading the thread.
Anyways,,I ran the screen saver for about three hours and still can see my icons and task bar shadow on a light background.
I will call back tommorrow to inform him it didn't work , just like I told him it wouldn't in the first place.




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Bing Fung]

Sorry Donovan, I had a look and it seems simple enough. Maybe Jeff could help out here as he is running the Detonator drivers. I'm running the Dell drivers.

Trev, what a load of crap... He gives you a boilerplate response to what the problem is and then provides a solution that does not fix it at all, and a rather inconveient one at that. I would demand the correct fix or they will get the whole system back for a refund and it wouldn't come through the mail, I'll call on site tech support and they can come pick it up.

Geezzz..... that pisses me off, thats like me getting a new car and saying there is something wrong with the windshield, it tough to see out of it because it all crazed and distorted.. Tech supports tells me to roll down my side window and stick my head out the side to drive... What a bunch of bastards!




Bing

[Jeff Kowerchuk]

That is odd, Donovan. Did you remove the old driver first? I seem to remember something about nVidia drivers acting weird if the old driver isn't removed first. I think the tool was called DetonatorDestroyer or something.

Also, did you be sure not to install via the nVidia setup routine, but rather manually through Device Manager?

I will hunt down my instructions for installing and then post them for ya.

Trev, that absolutely SUCKS. That is one reason I am dreading calling tech support. If I had more faith, I would've called them already. There is NO excuse for the lack of knowledge displayed by 'KEANU', though maybe his name is a tip-off. Seriously though, get serious and get it sorted, don't stand for that crap!!

[Andrew Pratt]

I will call back tommorrow to inform him it didn't work , just like I told him it wouldn't in the first place.

Keep calling and document all their names etc. I returned a port replicator and didn't do what I wanted and it took months to get the credit back. I was told to ship it back to an address they provided only to later learn that it was the wrong address and they'd have to try and find the item...they actually tried to blame me for sending it to the wrong address! Luckily I'd requested a tracking number when I shipped it back so I knew it had been delivered. Anyway my point is keep calling and if you need to ask to speak to their supervisor.

[Trevor Schell]

Here is the latest posted from the Moderator at the DeLL Forum.

Thank you all for your feedback. A certain amount of residual image is considered acceptable with this or any LCD technology. Running a screen saver to exercise the pixels should remedy the issue. If you are experiencing excessive residual image problems and must run a screen saver often for long periods of time or the screen saver doesn't seem to help, the display could be defective. To have service arranged, you can, 1) contact our Mobile Computing Hotline at 800-822-8965 for Corporate/Government Accounts or at 800-247-9252 for Direct accounts; or 2) you can email mobile_support@dell.com. If you do choose to email, make certain to include a brief description of your issue, with your service tag and the troubleshooting steps you have followed.

We greatly apologize for any inconvenience this has caused you.

Eventually , I will get mine fixed as it seems.
This Forum is USA , so I am not sure what direction the Canadian Division will take.




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Bing Fung]

They better fix it Trev, that response just sucks... Acceptible my ass, I have never seen that on a LCD display and you shouldn't be expected to live with it or run screen savers for 8 hours... Hello..... I mean a person may actually want to use the notebook?!?!?!?

I love my Dell, but I'm begining to think they really arn't all that when it comes to service and feature set for the price. Why so slow to offer a DVD+R burner as an upgrade and where the heck is the 5600FX or Radeon 9600 Video cards??




Bing

[Trevor Schell]

Bing,,
FS has a nice Toshiba with the 5600FX
Plus a coated antiglare screen like you see on RPTV..
Sure is a different beast. $3499 as well.

However, nothing beats our WUXGA screens..




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Trevor Schell]

Here is the newest reponse from DeLL

Mr. Schell Trevor,

I will speak to my senior technician regarding your issue and for this I
would need of time to get some clarification on this. Hence continue running
the screen saver for a long time as of now.

Sorry for the inconvenience caused.

Regards
Dell Hardware Support.


What's funny about this , is that the screen saver does tone it down abit after running it for 24 hours. However, when you use your computer again, the burn images come right back again.
Silly Silly direction.




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Bing Fung]

Trev, I guess them looking into it is promising.... :roll:

I seen the new Toshiba at FS and I would have to say it is a nice unit for the price. It has the Geforce 5600 FX and a DVD-RW drive and 60GB HD. I would have seriously considered this if it was available at the time.

The glossy screen looks impressive at first until you work with it. The reflections given off of it are very distracting. I like the matt finished screens of most typical LCD instead.

Yo know I think the Dell WUXGA screen is nicer. I actually got into a discussion about these two units on the dell Forums. It's seems most of the people that didn't own the WUXGA Dell were saying the Toshibi was better. In my eyes the Toshiba was nice but not as crisp or clear as the dell.

Futureshop also have a E-Machines Widescreen notebook. It is a 2200XP Athlon with a 15.4 WXGA screen. When I was looking at it this young pup came up and asked me what I thought of it. I told him it was nice and then asked what he thought of it... "awesome, awesome, awesome..." was what he said. I left it at that cause if you don't have something nice to say, don't say anything at all... Actually it was not bad for $1900 bucks. The WXGA (1280x800) was pretty coarse looking coming from WUXGA. I hate to sound like a snob, but man this Dell's WUXGA screen really spoils you for anything else.

I have to say I certainly enjoy using this i8500 on battery and wireless. It has added another dimemsion to my computing experience as i just use it anywhere and anytime.

Trev, I was considering that Blue Tooth mouse you had to use with the i8500. What exactly was the problem with it for you? How long did you find the batteries last? Does it have a switch on the mouse to turn it on or off?




Bing

[Jeff Kowerchuk]

You got it Bing, the WUXGA is the star of the 8500. I can't imagine being without it. Even with the one issue I have, it is still tops. I have found a workaround that I can live with, and I know I'm covered for three years so if it gets worse or anything, I have options.

I think already the Dell has paid for itself for me. The freedom to do my computing wherever I like is wonderful. I don't worry too much about what is new now, because I knew that would happen. Just as you could buy a new Toshiba now, but a new Dell is probably right around the corner. It never ends.

[Trevor Schell]

I agree with you guys 110 % on the WUGXA screen.
Everything else looks too large and grainy in comparison.
It's like going from 1080i HD to 480i in comparison to image quality and text.

Bing,,I agree on the Toshiba. After seeing it several times it is rather annoying to work with.
Heh! Heh! I was going to try and peel that Nvidia label off, however it seemed like it was going to tear.

Jeff,,No matter what comes out new,,It won't be as worthy as the i8500.
Don't forget! We can upgrade these guys too!
Like a 2.6 Ghz processor would be nice down the road.

Bing,,The Blue Tooth mouse was sticking, which is why I took it back.
Once using it, it was smooth to scroll back and forth unlike the wireless MS mouse I had. However, when you stop for a bit , there is a slight hesitiation to get it going again...sometimes up to a couple of seconds..
I did like that!! So she hit the highway!
I don't recommend it.
The Targus wireless mouse with the USB IR works great.
Yup,,I also love the wireless portability the i8500 brings to the table.
Can't be beat.

Now!!,,Just to see what direction they take on the Screen Burn .
I they do nothing, I will not loose sleep.
I only see it when I shut down the computer, so it no biggy,
However, maybe down the road it would get worse!, Who knows for sure.
If it is indeed a defect, I would expect it to be fixed.
In home service too ! for that matter.




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Bing Fung]

I was going to try and peel that Nvidia label off, however it seemed like it was going to tear.

:rofl: Heh heh...

Jeff, if the problems continue to rip you off, with total care you could "accidently" break your LCD

OK, Trev, I'm going to hold off on the mouse until something better comes a long. I really want something BlueTooth so I don't have to plug anything in. Just turn it on and shazam! Right now my old MS Explorer works well, when required.




Bing

[Trevor Schell]

Looks like it's going to be time to upgrade our graphic cards in the i8500's..Check this out!

The NVIDIA Quadro FX Go is the ultimate mobile workstation graphics solution for digital content creators and engineers. Professionals in these markets can take advantage of the industry-first 128-bit floating point graphics precision pipeline, a 128MB unified frame buffer memory, and DX9 shader functionality for the best application experience. NVIDIA Quadro FX Go provides a full complement of desktop workstation features, including hardware-accelerated antialiased lines, OpenGL hardware overlay planes, and two-sided lighting.

In addition, the NVIDIA Quadro FX Go is the industry's first fully programmable mobile graphics solution and features the advanced NVIDIA Intellisample technology, providing blistering fast antialiasing performance, and NVIDIA PowerMizer 3.0 technology, which incorporates a variety of power-saving techniques to maximize battery life.

Quadro FX Go700 AGP
Graphics Pipeline
proe-02
ugs-03
3dsmax-02 8X
128-bit
23.5
17.2
14.5

*SPECviewperf® 7.1: for more information visit www.spec.org. Tested on 3.06 GHz Pentium® 4 Granite Bay, 2GB RAM, Driver Release 44.03






Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Trevor Schell]

I was thinking of adding a snap-on kit!
Burlwood would be cool!






Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Andrew Pratt]

Looks like they've come out with an upgrade for the 5100 as well with the ATI radeon 9000

[Bing Fung]

The Quadro is a professional graphics card typically more suited for Open GL rendering, AutoCAD, than 3D gaming. It would still be a screamer, however I would like to see the 5600FX or the ATI9600 mobile soon. Ah what the heck, I would take tha Quadro just because it is a professional card :P


Trev, I didn't think you liked that snap on stuff.. Didn't you say something about putiing on something only to have it break off :blah: ? That said I can't say I care for any of the snap on patterns as I like the stock silver finish. Now if Dell made a glossy Carbon fiber we would be talking :yeah:


Andrew, is the GC upgrade listed on Dell's site yet? Most times I find the upgrade hardware on the US site, but not the CA site. I don't think we can but from the US site, even though the customer support links us to the US site when looking for parts.




Bing

[Trevor Schell]

Bing!! 128 MB in the QuadroFX is sweet.
You can order DeLL's with that.
So is the 5600FX much better than the Gforce4 4200 go that we have?

The snap on case has grown on me.
The manager from PA has an 8500 with the Burlwood and it looked good.
I thought it was pretty cool!
As you said,,Carbon Fiber would be a must have!! :E




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Bing Fung]

The 5600FX is DX9 compliant where as the 4600Go is not. Not that it matters, for there is no DX9 games available. However it would be faster (better) if it were to run a DX9 specific program

The snap on case has grown on me.
The manager from PA has an 8500 with the Burlwood and it looked good.
I thought it was pretty cool!

Well then, you may as well go for the Burlwood snap cover to match your "Slick" leather case

Maybe I should make my own carbon fiber snapcover...?? Yeah, that's the ticket. It would be unique and mine. :banana: :hump:




Bing

[Trevor Schell]

That's right!
If you get tired of it, you can always take it off! :P




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Bing Fung]

Yep, I 'm thinking I would like a snap cover just to have as a protector of the aluminum top skin. I could paint it if the carbon fiber doesn't work out. And I could always snap it on when travling with the i8500. I only hope it doesn't leave marks on the original top skin.

When you seen the burl wood one how is the finish of it? Is it glossy or matt? Did it add a lot of thickness to the notebook?




Bing

[Trevor Schell]

Bing!,,It was shiny.
Not sure on the thicknes.
I think I will get one anyways!!
I thought it was cool when I seen it.




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Trevor Schell]

Got this reply back today from DeLL.

Mr. Schell Trevor,

I am very happy to inform you that your request raised to replace your
present samsung LCD with a sharp LCD has been approved.I need a contact
number where I could reach you so that I can verify your details before I
raise a dispatch.

If it is not a problem , could you mail me as soon as possible.


Regards,
DeLL Support


I responded back with the info that was requested and also asked what made them change their minds on replacing the screen.
Asked if it was indeed confirmed that the Samsung screens were defective.
Waiting for a reply on that.

Good news though!




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Bing Fung]

Exxx-cellent Trev!

Now get on them for the new keyboard and palm rest... :twisted:




Bing

[Andrew Pratt]

Way to go trevor...the squeeky wheel always gets the greese:0

[Trevor Schell]

DeLL phoned me this morning to confirm my address etc..
They are sending out a new Sharp Screen to replace my Samsung Screen.
A technition will visit to conduct the switch.

Also here is a resonse to my question from DeLL,

Mr Schell Trevor,

This is in reference to the clarification you wanted on the LCD image
retention.

An issue has been identified, where if a static image is left on the display
of a WUXGA panel on the Latitude D800 and Inspiron 8500, it may leave a
residual image in the background.This has been isolated to a single supplier
of the WUXGA panel. Dell engineering are still investigating the root cause
of the issue.

with regards,
Dell Hardware Support.




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Trevor Schell]

I received a phone call from a computer repair depot.
The Guy has my new screen and will come to the home on Sunday to complete the install of the new screen.
That's good service!
Sure glad I have the three year in home service warrenty.
Good peice of mind.




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5

[Trevor Schell]

Well,,I got my new screen installed this evening.
I will leave my computer on for a while to see if it burns at all.

I am amazed at the difference in the finish of the screen.
The Samsung screen when turned off had a very dull non reflective surface.
This new Sharp screen is very shiny and reflective in comparison when it is turned off.
I really think I like the Sharp much better for this reason.

The gentleman who came to the house was an older very freindly and nice individual.
The type of person you don't mind letting into your home, even though they are a stranger.
The company he works for was GeTronics.

I was a little embarassed though, when we booted up the computer after the install and I
realized I had my desktop set to the new Charlies Angels "Butt Shot" poster.. OOPS!!!:E




Trevor
My HomeTheater S.E.
Sonically Enhanced
C5