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Sorry for the outtage guys. Our server blew a power supply. If the guy last night had been able to do his job effectively, we would have been up before now. But I did get on it first thing this morning and "gotter done". 
Lex
Lex
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Doug
"I'm out there Jerry, and I'm loving every minute of it!" - Kramer -
Thanks Doug....jpiscitello@ameritech.net -
I thought it was just dns outage...so the whole shebang blew up?Comment
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Well, Power Supply is defective, server is inaccessable, so yeah, I guess you could say the whole thing blew. At least we did not loose data though, that would be blowing chunks.
Welcome Jim.
LexDoug
"I'm out there Jerry, and I'm loving every minute of it!" - KramerComment
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DNS for htguide.com/matrixav.us is on the same box as the web server for the forum, so when the server goes down, DNS resolution goes with it.
Fortunately we didn't lose data, but I do take periodic backups so we wouldn't lose more than a few days' worth.Comment
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was there another outtage today?
guys you may want to think about moving your web server off the dns server...
and is ns1 and ns2 the same box?Comment
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No outage today that I know of...
As for moving DNS off the box, that would be up to the hosting provider (unless Doug opts to host the DNS elsewhere like on ZoneEdit). The server is a dedicated leased box, used only for htguide.com, matrixav.us and some of Doug's cable sites. No other DNS is hosted on that server.
As far as DNS goes, it's all or nothing. If the box is up, DNS works. If the box goes down, DNS goes down with it (but then, even if DNS was up, you wouldn't get to the site if the server is down).Comment
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There was definitely outage today...from about 11 gmt till about 16 gmtComment
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I was hitting the site during much of that time period (11-16 GMT == 6-11 EST) and no problems here. A co-worker had some troubles resolving DNS though.
I emailed Doug about adding a real secondary DNS server or moving the DNS off-site.Comment
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I must agree with posix. Tried to get on all day from work, from morning to quittin time. No luck.Comment
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Apparently a few people are having DNS issues as i've gotten an email from a guy that's on the same ISP as me yet he can't get in unless he uses the IP address...weird.Comment
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definitely DNS issues.
You guys should use one of the free dns servers out there as a secondary. That way you at least stand a 50/50 chance of being visible to the rest of the world.Comment
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Hi,
In my view this is also a long term thing. I have seen this off and on for about a year. I regularly travel. Last year I spent 5 weeks in different parts of the world and it was amazing how (say) on the Hotel's cable I couldn't get the guide while on my corporate dial-up I could. Equally in another city the reverse would apply. This would go on for hours at a time. I could even test this simultaneously so it wasn't a timing thing - at the same time one round was open and the other closed. I could always ping the site's TCP address.
I can get at the site during some of the outages above and looking at the threads there were postings from some people. There has to be something wrong with the way the DNS is working. Most hosting services offer two high bandwidth DNS services. Can't we use these rather than the ones on our server?
GeoffComment
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Very strange. I can get on from the house but I couldn't from the office.....
David - Trigger-happy HTGuide AdminComment
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We're working on setting up alternate DNS servers for htguide.com. Once Doug notifies the domain registrars it'll take a couple days for the root nameservers to propagate, but once it does, hopefully no one will have any more problems "finding" the site.
Comment
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I can't seem to get on either at the moment unless I use the IP address.Comment
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htguide.com was being moved to new nameservers last night. This could have caused an outage during propagation. It should get/be better today.Comment
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We had some problems with the transition so we switched back to the original nameservers for the time being. Hopefully accessibility is better now than it was. Please keep me posted if anyone still has trouble getting in after today (due to propagation, there could still be some issues today, but they should clear up over the weekend).Comment
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I tried getting on between 4pm and 8pm at various times and just got the white DNS problem screen. Just got on around 9pm.
Worth the effort though, this is a great forum! :T~NickComment
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FYI, I've been unable to get to the site all day, except by IP address (which I nslookup'd off of one of my work boxes).
If you need someone to slave a zone for you, id be happy to do it on my nameserver (it lives on one of my forums servers, it's secure and reliable).
-KyleComment
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Still having problems today..
Appears that the nameservers on record don't resolve:
(kyle@ingenue) nslookup -sil htguide.com NS2.MATRIXAV.US
nslookup: Couldn't find server 'NS2.MATRIXAV.US': No address associated with nodename
(kyle@ingenue) nslookup -sil htguide.com NS1.MATRIXAV.US
nslookup: Couldn't find server 'NS1.MATRIXAV.US': No address associated with nodenameComment
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The only way Ive been able to get on is by using the IP address as well.
Other than that, the forum goes like a raped-ape.~NickComment
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I have been having problems for the last week or so, even nslookup wouldnt find it.
Ended up using a web tracking util site and that gave me the IP address, which I am currently using.
FishComment
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Looks like we had another outage overnight. The server was still up but Apache wasn't responding. I stopped and restarted Apache and all is well now...
KJPComment
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To those who have had problems with htguide.com DNS resolution, try it now and report back if you have any problems.
We narrowed the problem down to an inter-TLD dependency between htguide.com and matrixav.us. This "ungluing" resulted in extra lookups and extra delays which were causing some ISP's DNS servers to time out. We set up NS records for each domain to resolve this issue. Checkdns.net and dnsstuff.com are reporting passing grades for DNS resolution now, so you should no longer have issues.
Please post back or email if you do continue to have issues. If you added an entry in your HOSTS file for www.htguide.com, you should be able to remove it now.Comment
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I'm still having dns issues on nyc roadrunner, as well as at my colocated boxes in texas. I was able to resolve the host @ qwest in nj, and thats how i'm posting now..Comment
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