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Does anyone know if you can send a older Classe CA 401 amplifier in for service? My dad states he turned on the amplifier this morning and it made a pop sound than smelled like burnt electronics. I haven't seen it yet so don't know the extent of the damage. I was hoping he could just drop it off at any Classe dealer to have them repair it. Does anyone know what the cost would be? We are a little disappointed in the longevity of this $7k amplifier!
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dan87951
audio guru -
Correction this is for a CA 301 amplifier.dan87951
audio guru -
I sent my CAV150 to Classe a couple of years ago and it was returned looking and operating like new. They have parts for their legacy units.
I forget the cost of the service but I felt it was reasonable at the time.Comment
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I read your post regarding your experience. Didn't your unit get damaged?dan87951
audio guruComment
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Yes, the unit was shipped back from Classe to the dealer and it was damaged in transit. The dealer never checked the box which was noticeably damaged. I didn't see it until I returned home because they put it in my trunk while I was still in the store (in the name of service!).Originally posted by dan87951
One handle on the amp was badly bent and the rear of the unit had severe damage. Classe had me ship it back to them directly, and when they returned it the amp looked like new. I also seem to remember that they had to remanufacture the rear of the unit.
IMO, Classe should have packed the box more securely before they shipped it back to the dealer. The dealer was just flat out deceitful to try and hide the damage since they failed to check the noticeably crushed box when it was delivered back to their store.
The newer Classe units are packaged extremely securely. I'm not sure about how your OEM packaging is, but I had filled the box with shipping peanuts and sealed it before I dropped it off to the dealer to ship to Classe. IMO, Classe should have also used additional packing like I did, and if they had, there would have been no damage. Their legacy packaging has much to be desired, especially for heavy amps.
My amp is now actually better for the wear!Comment
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beden1, That was not cool at all at how the dealer handled it. I know my SSP-800 came packed very well from Classe. I have had good success in the past when shipping heavy amps in the original box within a larger box with packing material around it which protected it. Good to hear it was all taken care of.Comment
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I don't have the packaging for the amp any longer. Is it possible to order the shipping boxes still for discontinued products?dan87951
audio guruComment
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