Hi,
Like the title of this thread indicates, I first and foremost want to make it absolutely clear that I don't intend to bash Classe in any way, but I do have a critical note that never seems to pop up online.
It seems like no one was raising an eyebrow when the SSP800 was introduced. I'm not talking about people that just bought their first, but about the folks that already owned an SSP600. Anyone owning a full stack of the Delta series (or at least an SSP600 and CDP300) knows what I am talking about.
The SSP600 works with Full-HD video internally, so does the CDP300 after upscaling the DVD video signal. Or should I rather say, DID. Since the DVD Authority FORCED Classe to switch off Full HD via the component output in the CDP300, it rendered the SSP600 pretty useless. There was no way one could use the SSP600 as a central audio/video switch, because the only way to get Full HD output from the CDP300 is to use the HDMI output. Practically that means you'd have to switch the channel on your Plasma TV and on the SSP600 (for audio) when you got multiple sources... That's pretty .....ed up. Here you are, left with a multi-kilobuck piece of gear that can't even do what it's supposed to do... simplify use and offer state of the art performance.
Now, I don't even blame Classe for the above. I even can't, because the DVD Authority states that it's prohibited to output any HD content via analog connections (EVEN when it's upscaled from inferior DVD quality signal, which is just plain old interpolation and no matter how good you do that, it can't compare to a true HD signal). So it was really out of their hands. I can't even blame them for not having put HDMI inputs on their SSP600, although the CDP300 has a HDMI output so they should have seen it coming. Possibly the design path for the SSP600 started earlier than for the CDP300, I don't know nor remember.
What I can and will blame Classe for is that they only seem to focus on supporting customers with bug fixes and minor enhancements AFTER a product has come to market, rather than taking that into account DURING product development. There is no other piece of equipment in your complete system that deserves that kind of attention more than your A/V processor.
Of course no one can foresee everything in the future, but when you build your equipment in a modular way, both in hardware as in software, you make sure that you can meet this demand by the customer. With this level of engineering, there's plenty of room to make a modular design perform at the highest possible level.
Of course you guessed it by now: the SSP600 can NOT be upgraded to the SSP800 in ANY shape or form. Period. Is this acceptable for anyone that spends this amount of money? No, of course it isn't! It would have made a lot more sense if existing customers would have gotten the opportunity to swap one or more boards of their SSP600 to upgrade it to an SSP800, possibly only for registered first-owners.
I work for a company that produces it's own high performance hardware and software and we didn't have to change anything to the base-board for years until there was a new standard for interfacing to that base-board. The customer only needed to upgrade the base-board, but could re-use the same modules that stuck onto them. New techniques, standards or changes in interfaces to other equipment only required new modules or new firmware for existing modules, which contributed to a high level of flexibility. Did that hurt our business... nope. It only increased our business! I suggest Classe follow that example (we're not the only ones) and try to avoid this kind of thing in the future...
As I said before, the rest of the Classe stuff performs flawlessly, is exquistly built and oozes with dedication of the people who make it. However, sometimes it's good to reflect on what went wrong. I know, I've been there...
Enjoy the rest of the movie! :-)
Like the title of this thread indicates, I first and foremost want to make it absolutely clear that I don't intend to bash Classe in any way, but I do have a critical note that never seems to pop up online.
It seems like no one was raising an eyebrow when the SSP800 was introduced. I'm not talking about people that just bought their first, but about the folks that already owned an SSP600. Anyone owning a full stack of the Delta series (or at least an SSP600 and CDP300) knows what I am talking about.
The SSP600 works with Full-HD video internally, so does the CDP300 after upscaling the DVD video signal. Or should I rather say, DID. Since the DVD Authority FORCED Classe to switch off Full HD via the component output in the CDP300, it rendered the SSP600 pretty useless. There was no way one could use the SSP600 as a central audio/video switch, because the only way to get Full HD output from the CDP300 is to use the HDMI output. Practically that means you'd have to switch the channel on your Plasma TV and on the SSP600 (for audio) when you got multiple sources... That's pretty .....ed up. Here you are, left with a multi-kilobuck piece of gear that can't even do what it's supposed to do... simplify use and offer state of the art performance.
Now, I don't even blame Classe for the above. I even can't, because the DVD Authority states that it's prohibited to output any HD content via analog connections (EVEN when it's upscaled from inferior DVD quality signal, which is just plain old interpolation and no matter how good you do that, it can't compare to a true HD signal). So it was really out of their hands. I can't even blame them for not having put HDMI inputs on their SSP600, although the CDP300 has a HDMI output so they should have seen it coming. Possibly the design path for the SSP600 started earlier than for the CDP300, I don't know nor remember.
What I can and will blame Classe for is that they only seem to focus on supporting customers with bug fixes and minor enhancements AFTER a product has come to market, rather than taking that into account DURING product development. There is no other piece of equipment in your complete system that deserves that kind of attention more than your A/V processor.
Of course no one can foresee everything in the future, but when you build your equipment in a modular way, both in hardware as in software, you make sure that you can meet this demand by the customer. With this level of engineering, there's plenty of room to make a modular design perform at the highest possible level.
Of course you guessed it by now: the SSP600 can NOT be upgraded to the SSP800 in ANY shape or form. Period. Is this acceptable for anyone that spends this amount of money? No, of course it isn't! It would have made a lot more sense if existing customers would have gotten the opportunity to swap one or more boards of their SSP600 to upgrade it to an SSP800, possibly only for registered first-owners.
I work for a company that produces it's own high performance hardware and software and we didn't have to change anything to the base-board for years until there was a new standard for interfacing to that base-board. The customer only needed to upgrade the base-board, but could re-use the same modules that stuck onto them. New techniques, standards or changes in interfaces to other equipment only required new modules or new firmware for existing modules, which contributed to a high level of flexibility. Did that hurt our business... nope. It only increased our business! I suggest Classe follow that example (we're not the only ones) and try to avoid this kind of thing in the future...
As I said before, the rest of the Classe stuff performs flawlessly, is exquistly built and oozes with dedication of the people who make it. However, sometimes it's good to reflect on what went wrong. I know, I've been there...
Enjoy the rest of the movie! :-)
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