There is no way leather can be guaranteed to be the exact color unless it's dyed the same color. Leather tanning can vary by the skin as to how the colorations come out. I will say though that it is up to the vendor to match product for customers that buy more than 1 piece and apparently they did not do a good job doing that.
There customer service sounds pretty bad though. Sorry for your trouble.
Lex
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Have you discussed the problems you are having with the person that you purchased them from. I have 2 chairs and they match great and are very comfortable. In fact I am in the process of ordering a couple more.
AdamLeave a comment:
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Welcome TJ
Is the Better Business Bureau available in your area? Maybe you can solicit the help from this bureau. Make sure you have documented all your efforts.Last edited by Clive; 16 January 2005, 23:09 Sunday.Leave a comment:
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Sorry to hear that you're having problems. Have you heard of others having problems with Berkline?Leave a comment:
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Do not Buy Berkline Theater Seating!!!!!!!!!!
:M [I purchased 5 leather reclining seats for the new home theater. They were 5 weeks late arrived in July 04. All five chairs are mismatched leather in quality color. Berkline has been horrible to deal with and will not fix this issue. They do not return phone calls. They are on my do not buy ever list. Its Jan 05 and I am :M . Buyer beware and avoid the Berkline products! :evil:
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